“Amazon Prime Has Stopped” – 8 Solutions

Were you about to watch your next show/video on Amazon Prime Video only to find that it is not working? Don't panic. There are several things you can try to fix the error “Amazon Prime Video has stopped” on your devices.

Whether you're trying to use the service on your TV, PC, or mobile devices , this article will help you get to the root of the problem and fix the error with Prime Video. In most cases, the problem is your internet connection, but there can be many other causes.

But whatever the reason why Amazon Prime Video has stopped on your cell phone, computer or other devices, in the next sections you will know the solution.

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Amazon Prime Video has stopped

Here are the possible solutions to the error with Amazon Prime Video:

1. Restart your devices

The first method to fix the “Amazon Prime Video has stopped” error, whether on your TV, mobile phone, or computer, is to restart your device. Doing so will ensure that a temporary system glitch did not cause the problem. It will refresh the system, restart your internet connection, and reconnect it to Prime Video servers.

To fix Prime Video not working on your TV, simply restart it by unplugging it from the power supply and plugging it back in. When the TV boots up, try opening Amazon Prime Video again to see if it works. The same applies to your mobile phone or computer. Simply turn it off and restart it to see if it fixes the problem.

2. Confirm if your Amazon Prime Video account is active

Next, you need to make sure that your Amazon Prime Video account is active. As you probably know, not all Amazon Prime videos are free. Therefore, you won't be able to watch some videos if your subscription has expired. Whether you have a monthly or annual subscription, you still need to confirm your account status. To confirm your Prime Video account status, follow these steps:

• Step 1: visit your Amazon account page.
• Step 2: go to Prime Video settings.
• Step 3: From the section you have logged in, you can manage your account settings and subscription status.

In case your subscription has expired, re-subscribe to continue enjoying your Prime videos. Moreover, make sure not to use your Amazon Prime Video account on multiple devices. You can only use the same account on two devices. If you have connected it to more than two devices, sign out on the other devices.

3. Check your Internet connection

To enjoy uninterrupted access to Amazon Prime Video and fix the “Prime Video not working” error on your devices, you need to make sure you have an active internet connection. Not just an “active” internet connection, but a fast internet connection. You can try opening another website in your browser to see if it works. If not, troubleshoot your internet first!

• Restart your router to fix the main video not loading on TV.
• Restart your phone/computer.
• Turn airplane mode on and off on your phone.
• Check your data balance if you are on a mobile network.

If your network is working but Prime Video still isn't, it's time to run a speed test. Go to fast.com in your browser to check if your network speed is sufficient. You can also try pausing other internet activity to improve your bandwidth or try switching to a different network.

4. Make sure your browser or app is up to date

Another reason that can cause Prime Video not to work on your device is an outdated browser or app. If you are trying to watch Amazon Prime on your PC, make sure your browser is up to date. If you are trying to stream from your mobile phone or TV, make sure you are using the latest version of the Prime Video app.

You can check for the latest update in your browser settings or in the App Store on your phone and TV. Install any available updates and restart your device. If Amazon Prime Video still doesn't work, try the next step below.

We invite you to read: Amazon Fire TV Stick Not Working Properly. Causes, Solutions, and Alternatives

5. Reinstall the Prime Video app

If Prime Video keeps crashing on your Samsung phone, for example, you can try reinstalling the Prime Video app from the Play Store. Doing so will fix any software bugs affecting the app's functionality and reset it. You'll need to sign in to your Amazon Prime Video account again after the app is reinstalled.

How to reinstall the Prime Video app on Android

Follow the steps below:

• Step 1: go to Play Store.
• Step 2: search Amazon Prime Video.
• Step 3: click on it and press.
• Step 4: wait a few seconds and press Install to reinstall it.

How to reinstall the Prime Video app on iOS

This is the procedure to do it:

• Step 1: Find the Amazon Prime Video app on your home screen and long press on it.
• Step 2: pulsa Delete to uninstall.
• Step 3: go to the App Store to reinstall the app.

How to reinstall the Prime Video app on your TV

Follow the procedure below:

• Step 1: visit Google Play Store.
• Step 2: search Amazon Prime Video and uninstall it.
• Step 3: reinstall.

6. Disable your VPN

If you're connected to a VPN service , you might not be able to watch Amazon Prime Video on your devices. This is because Amazon might think you're in a different country and prevent you from viewing content. To fix this, disconnect from your VPN or any proxy server you're connected to and try loading Prime Video again.

7. Try switching to another browser

If none of the above fixes resolve the “Amazon Prime Video has stopped” error, you may need to switch to another browser. This applies if you are trying to watch Prime Videos from your computer. Before that, make sure you are using the latest version of your browser before switching.

8. Is Amazon Prime Video inactive?

Trying all the above fixes should resolve the issue with Amazon Prime Video loading or functioning on your devices. If it doesn't, we recommend checking your server. The most common causes of Prime Video not working are a poor internet connection, hardware or software problems with your device, or a server outage.

In that case, you need to check if Amazon Prime Video servers are up. You can use a service like Down Detector to check if Prime Video is up or not. Just follow the steps below:

• Step 1: seeks "Amazon Prime Video – Fall Detector«.
• Step 2: You should see the direct detector link below to check the status of Prime Video at the top of the search result.
• Step 3: click on it to see the status.

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Final thoughts

If after trying these methods you find that Prime Video has stopped again, well, all you can do is wait until Amazon fixes it. In the meantime, you can try other streaming services or do other things while Amazon Prime fixes the loopholes in its system. In the comments section, you can tell us how the process went for you. We look forward to seeing you again here.