Indlela yokusebenzisa i-Microsoft Knowledge Base ku-Service Manager

La Isisekelo solwazi lwe-Microsoft kanye nezihloko zolwazi lwe-Service Manager Seziyithuluzi elibalulekile kunoma yimuphi umnyango we-IT ofuna ukusebenza ngendlela ehlelekile nephumelelayo enezinkinga ezimbalwa eziphindaphindayo. Uma isetshenziswa kahle, le database yezixazululo ivumela abahlaziyi kanye nabasebenzisi bokugcina ukuxazulula imibuzo namaphutha ngaphandle kokuvula amathikithi amasha njalo.

Kulesi sihloko uzofunda Indlela yokudala, ukusesha, nokuxhumanisa izihloko zolwazi ku-Service ManagerUkulandela imikhuba emihle kakhulu esetshenziswa yiMicrosoft ku-Knowledge Base yayo, uzobona isinyathelo ngesinyathelo ukuthi ungazibhala kanjani izinkinga ngendlela efanele, ukuthi ungenza kanjani kube lula kubasebenzisi ukuthola ulwazi, nokuthi ungaxhumanisa kanjani ikhambi ngalinye nezigameko kanye nezicelo zokushintsha ukuze konke kulandelelwe kahle.

Iyini isisekelo solwazi lweMicrosoft futhi singena kanjani kuMphathi Wezinsizakalo?

Umqondo oyinhloko wesisekelo solwazi ukuthi Ulwazi alulahleki njalo lapho umuntu exazulula inkingaEsikhundleni sokuthembela enkumbulweni yochwepheshe, ikhambi libhalwe esihlokweni esingabe sesibhekwana naso kaninginingi, kokubili ngabanye abahlaziyi kanye nabasebenzi benhlangano uqobo.

Endabeni yoMphathi Wezinsizakalo, Izihloko zolwazi zihlanganiswe nezinto ezisebenzayo (izigameko, izicelo zoshintsho, njll.). Lokhu kuvumela umhlaziyi, lapho ephenya inkinga, ukuthi asheshe afune izihloko ezihlobene, azisebenzise, ​​futhi agcine irekhodi lolwazi olusetshenziswe ukuxazulula icala ngalinye.

Enye yezinzuzo ezinkulu ukuthi Noma yimuphi umsebenzi angasesha futhi abuke izihloko zolwaziFuthi ezimweni eziningi, bangazidala, uma nje benezimvume ezifanele. Lokhu kukhuthaza ukuzisebenzela: abasebenzisi bangathola izixazululo zezinkinga ezivamile ze-IT ngokwabo ngaphambi kokuvula ithikithi elisha, okunciphisa umthwalo womsebenzi womnyango wokusekela.

Ngaphezu kwalokho, uMphathi Wezinsizakalo wenzelwe abahlaziyi bokusekela xhumanisa ngqo izihloko zolwazi nezigameko noma izicelo zoshintshoLokhu kudala umlando ocacile: ukuthi yimiphi imibhalo esetshenzisiwe, yiziphi izinqubo ezilandelwe, kanye nokuthi yiziphi izinkomba zangaphandle eziye zaboniswana.

Indlela yokudala isihloko solwazi ku-Service Manager

Ukudala isihloko solwazi oluhle akukhona nje ukubhala imigqa embalwa; kubalulekile yakha kahle ukuze kube lula ukuyithola nokuyiqondaLokhu okulandelayo kuchaza inqubo evamile yokukhiqiza isihloko esisha kusuka kukhonsoli ye-Service Manager, kusetshenziswa isibonelo esivamile: ukuchaza ukuthi ungayithola kanjani i-Service Pack yakamuva noma isibuyekezo esihlanganisiwe se-Windows 10.

Umgomo walolu hlelo ukuthi umphumela ube umthombo ongasetshenziswa kabusha, lapho isihloko, incazelo, amagama angukhiye, umnikazi, isigaba, kanye nokuqukethwe kwangaphandle nangaphakathi zichazwe kahle. Lokhu kwenza kube lula kokubili ukugcinwa kwesisekelo solwazi kanye nokusetshenziswa kwaso ekusekelweni kwansuku zonke.

Ukuze udale isihloko solwazi ku-Service Manager, ungalandela lezi zinyathelo eziyisisekelo, uvumelanise okuqukethwe nesimo sakho se-IT:

1. Vula ikhonsoli ye-Service Manager bese ufaka indawo ye- IlabhulaliLesi yisigaba lapho konke ukuphathwa kwezinto ezabiwe kubekwe khona ndawonye, ​​​​kufaka phakathi ingxenye yolwazi.

2. Kuphaneli yokuzulazula yelabhulali, yandisa i-Knowledge node bese ukhetha umbono Zonke izihloko zolwazi ukusebenza ohlwini oluphelele lwamadokhumenti akhona.

3. Kuphaneli yomsebenzi, ngokuvamile etholakala ngakwesokudla, thola isigaba Ulwazi bese ukhetha inketho Dala isihloko solwaziLokhu kuvula ifomu elithile lokuchaza irekhodi elisha.

4. Kuthebhu General Efomini yesihloko, ngaphakathi kwendawo yolwazi lolwazi, kubalulekile ukuqeda izinkambu ezibalulekile ngokucophelela:

   1. Ensimini IsihlokoFaka igama elicacile, eliqondile, nelilula ukulithola. Isibonelo, ungasebenzisa into efana Indlela yokulanda nokufaka i-Windows 10 Service Pack yakamuva, noma yiliphi ibinzana elichaza okuqukethwe ngendlela engacacile.

   2. Ebhokisini lencazelo, bhala umbhalo omfushane kodwa onolwazi ochaza injongo yesihloko. Into efana nale: Le nqubo ichaza izinyathelo ezidingekayo ukuze kuqondwe inkinga futhi kusetshenziswe ukulungiswa kusetshenziswa iphakethe lesevisi lakamuva ngokuvamile isebenza kahle kakhulu.

5. Kufomu elifanayo, khulisa isigaba sokuHlelaLe ngxenye ibalulekile ukuze izihloko zakho zitholakale ngokusesha okulandelayo:

   1. Ensimini Amagama agqamileYethula amagama achaza okuqukethwe kanye nalawo umsebenzisi angase awathayiphe lapho esesha. Ngokuvamile ahlukaniswa ngama-semicolon, isibonelo: I-Windows; Iphakethe Lesevisi; Isibuyekezo; I-Windows 10Uma zimelela kakhulu, kuzoba lula ukuthi isihloko sivele ekusesheni.

   2. En Umnikazi wesihloko solwaziKhetha umuntu noma iqembu elinomthwalo wokugcina okuqukethwe kubuyekeziwe. Lokhu kungaba, isibonelo, uchwepheshe oholayo weplatifomu yeWindows noma umuntu ophethe indawo yezinhlelo.

   3. Ohlwini IsigabaKhetha isigaba esihambisana ne-taxonomy yenhlangano yakho: Software, Hardware, Amanethiwekhinjll. Isihloko esimayelana ne-Windows 10 singafanelana, isibonelo, esigabeni se-Software.

6. Ngemuva kwalokho Vula isigaba Sokuqukethwe KwangaphandleLapha ucacisa izinkomba ezisemthethweni noma imithombo yangaphandle esekela ulwazi olukulesi sihloko:

   Ensimini Ikheli le-URLFaka iwebhusayithi yomthombo uma uyayazi. Lokhu kungaba yisixhumanisi se-Knowledge Base ye-Microsoft, isibonelo: https://support.microsoft.com/kb/935791 noma enye i-URL equkethe amadokhumenti asemthethweni ahlobene nenkinga oyixazululayo.

7. Okulandelayo, yandisa indawo ye Okuqukethwe kwangaphakathiLesi sigaba sichaza umhlahlandlela ohambisana nesimo esithile senkampani yakho, sichaza indlela yokusebenzisa ulwazi olujwayelekile endaweni yakho ethile.

   Ebhokisini lombhalo lokuqukethwe kwangaphakathi ungabhala, isibonelo: Finyelela i-URL enikeziwe ukuze ubuke imiyalelo esemthethweni ye-Microsoft, futhi uma isibuyekeziwe, landela inqubo echazwe yi-IT kule nhlangano ukuze usebenzise iphakethe lesevisi le-Windows 10 lakamuva.Lapha ungafaka izinyathelo ezithile, imizila yangaphakathi, amathuluzi okuthunyelwa kwezinkampani, njll.

8. Okokugcina, khetha ukwamukela ukulondoloza isihloko solwazi olusha. Kusukela ngaleso sikhathi kuqhubeke, irekhodi lizotholakala ukuze kuseshwe futhi lixhumanise nezigameko kanye nezicelo zokushintsha.

Uma ususindisiwe, kungumqondo omuhle ukuhlola ngokushesha ukuqinisekisa ukuthi Lesi sihloko sidalwe ngempumelelo futhi sivela emibonweni efanele.Ukuhlola kokuqala kuvame ukuba nje ukuqinisekisa ukuthi irekhodi elisha lisohlwini lwamarekhodi. Zonke izihloko zolwazi ngaphakathi ku-console.

Indlela yokuqinisekisa ukuthi isihloko solwazi sidalwe kahle

Ngemva kokudala isihloko, kungumqondo omuhle ukwenza ukuqinisekiswa okusheshayo ukuze ugweme amaphutha anjengokuthi izihloko ezipelwe kabi, izigaba ezingalungile, noma izihloko ezingaboniswanga lapho kufanele zibe khonaLokhu kuzokusindisa ezinkingeni zakamuva lapho abahlaziyi noma abasebenzisi bezama ukuthola ulwazi "oluvele lukhona ngokwethiyori".

Ukuhlola kokuqala kuqukethe ukubuyekeza, ngaphakathi kombono ohambisanayo, ukuthi Isihloko esisha sivela kuphaneli ye-All Knowledge ArticlesUma uyithola lapho, ungayivula, ubuyekeze izinkambu ezifakiwe futhi, uma kudingeka, ulungise noma uqedele idatha.

Kunconywa ukuthi, kulokho kubuyekezwa kokuqala, Zama futhi ukusesha okusheshayo usebenzisa amanye amagama angukhiye lokho okuchazile. Lokhu kuqinisekisa ukuthi ukufaka ohlwini nokuhlunga kusebenza njengoba kulindelekile nokuthi okuqukethwe kungatholakala kalula kusetshenziswa injini yokusesha ehlanganisiwe.

Indlela yokusesha izihloko zolwazi ku-Service Manager

Enye yamandla amakhulu e-Knowledge Base ehlanganiswe ku-Service Manager ukuthi ikuvumela ukuthi usebenze kahle ukusesha okugcwele emikhakheni ehlukene yesihlokoAkugcini nje ngokuhlaziywa kwesihloko, kodwa nezinye izingxenye ezifanele, okwandisa kakhulu amathuba okuthola ulwazi oluwusizo ngisho nalapho umsebenzisi engasazi isihloko esiqondile.

Uma uqala usesho, uMphathi Wesevisi uhlola, phakathi kokunye, amasimu alandelayo achazwe efomini lolwazi:

• Isihloko, lapho igama elichazayo lesihloko lifakiwe khona.

• Descripciónokuvame ukufingqa inkinga kanye nesixazululo.

• Comentarios, indawo lapho amanothi engeziwe angaqoshwa khona.

• Amagama agqamile, ezisebenza njengamalebula okuthuthukisa imiphumela.

• I-URL yangaphandlengezinye izikhathi futhi kunegalelo elibalulekile.

• Okuqukethwe kwangaphakathi, echaza indlela yokusebenzisa ikhambi endaweni yenhlangano.

• Okuqukethwe komhlaziyi, isigaba esenzelwe ulwazi olwengeziwe lobuchwepheshe oluhloselwe abasebenzi bokusekela.

Uma usesho seluqalisiwe, uhlelo lubonisa lokho okufakiwe kolwazi Zifana nombhalo ofakiweImiphumela ivame ukugqamisa izinkambu ezifana nokuthi Isihloko, the Okuqukethwe komsebenzisi wokugcina futhi i Okuqukethwe komhlaziyiukuze uchwepheshe akwazi ukuhlola ngokushesha ukuthi into etholakele iyafaneleka yini.

Uma udinga ukubuyekeza okuqukethwe okugcwele, ungasebenzisa inketho Vula isihloko ukuze ubuke okuqukethwe kwangaphandleLokhu kukuvumela ukuthi ufinyelele lonke ulwazi olugciniwe, okuhlanganisa izixhumanisi eziya kumadokhumenti aku-inthanethi e-Microsoft noma eminye imithombo esemthethweni oyibhekisele esigabeni se-URL yangaphandle.

Kubalulekile ukukhumbula ukuthi, lapho usesha, Intambo efakiwe kumele ibe khona njengoba injalo kwenye yezinkambu ezikhonjisiweIsibonelo, uma uthayipha "i-Windows 10" ngezimpawu zokucaphuna, uhlelo luzozama ukuthola leyo nhlanganisela eqondile ngaphakathi kwesihloko, incazelo, okuqukethwe, amagama angukhiye, noma ezinye izinkambu ezifanele zesihloko.

Sesha izindatshana zolwazi kusuka kukhonsoli eyinhloko

Indlela evame kakhulu yokuthola amadokhumenti ukusebenzisa Ibhokisi lokusesha elijwayelekile lekhonsoli ye-Service ManagerUkusuka lapho, ungahlunga ngohlobo lwezinto bese ugxila kuphela ezihlokweni zolwazi, ngaphandle kokuxuba imiphumela nezigameko noma ezinye izinto zomsebenzi.

Ukuze useshe isihloko solwazi kusuka kukhonsoli, inqubo ivame ukuba lula kakhulu futhi iqonde, ngisho nakubahlaziyi abasha kuleli thuluzi. Isihluthulelo siku Khetha amagama okusesha afanele bese ukhetha uhlobo lwento olufanele..

1. Phezulu kwekhonsoli ye-Service Manager, thola ibhokisi lokusesha bese ufaka igama elingukhiye, igama, noma umusho onengqondo maqondana nenkinga ofuna ukuyixazulula. Isibonelo, ungabhala Windows 10 uma ubhekene nenkinga ngaleyo ndlela yokusebenza.

2. Ngakwesokudla sebhokisi lokusesha, chofoza umcibisholo obonisa izinhlobo ezahlukene zezinto ezitholakalayo. Ohlwini, khetha inketho Ulwazi ukukhombisa ukuthi ufuna imiphumela evela kolwazi kuphela hhayi kwezinye izindawo.

Ngemva kokuqalisa usesho, ifomu Ukusesha ulwazi Kuzobonisa kuphela izihloko ezihambisana negama elifakiwe. Kusukela kuleso sikrini, umhlaziyi angavula izihloko, afunde okuqukethwe kwazo, abukeze izixhumanisi zangaphandle, futhi ahlole ukuthi ulwazi luhambisana yini necala asebenza kulo.

Sesha izindatshana zolwazi ezivela esicelweni sesigameko noma soshintsho

Ngaphezu kokusesha okuvamile, i-Service Manager ivumela Bheka ulwazi ngqo kusuka efomini yesigameko noma esicelweni sokushintshaLokhu kuwusizo kakhulu ngoba kunciphisa ukuchofoza futhi kugcina umhlaziyi egxile kumongo othize wesigameko asiphethe.

Ngaphambi kokuqala usesho kusukela esigamekweni noma efomini lokushintsha, kubalulekile ukuthi into yomsebenzi ibe ilondolozwe okungenani kanyeNgaphandle kwalokho, eminye imisebenzi yokuxhumanisa nokuqopha ulwazi oluhlobene ingase ingatholakali noma ingase ingabonakali kahle ohlelweni.

Uma unefomu lesicelo sesigameko noma ushintsho elivuliwe, izinyathelo zokubuza i-Knowledge Base zifana nalezo eziku-general console, kodwa zihlanganiswe nefomu osebenza kulo.

1. Uma ifomu lesicelo sesigameko noma ushintsho livuliwe, iya kudeshibhodi I-Tareas okuvela kolunye uhlangothi bese kukhetha inketho Sesha izihloko zolwaziLokhu kuzovula ifomu lokusesha elithile lesisekelo solwazi.

2. Ngesimo se Ukusesha ulwazi, faka ebhokisini Ukucinga Igama noma isethi yamagama ahlobene nenkinga. Ungabhala, isibonelo, Windows 10 uma usebenza ngezigameko ezikuleyo ndawo.

3. Qhafaza Ir noma ngokuchofoza inkinobho ehambisanayo ukuze uqale usesho. Uhlelo luzobuyisa uhlu lwezihloko ezihambisana nombhalo owufakile, futhi kusukela kuleso sixhumi esibonakalayo esifanayo, ungazivula, uzibuyekeze, futhi uzixhumanise nento yomsebenzi uma zifanele.

Le ndlela yokusebenza ikuvumela ukuthi Isicelo ngasinye sesigameko noma ushintsho sihlotshaniswa nedokhumenti esetshenzisiwe ngesisombululo sayo, into ewusizo kakhulu ekuhlolweni kwangaphakathi, ukuhlaziywa kwemikhuba kanye nokuthuthukiswa okuqhubekayo kwezinqubo zokusekela.

Xhumanisa izihloko zolwazi nezigameko kanye nezicelo zoshintsho

Esinye sezici ezibalulekile ze-Service Manager yikhono lokwenza ukuxhumanisa ngokusemthethweni into yolwazi nesigameko noma isicelo sokushintshaLesi sixhumanisi sibonisa ukuthi le dokhumenti ethile isebenze njengomhlahlandlela noma inkomba yokuxazulula inkinga noma ukuphatha ukuguqulwa.

Ngaphezu kokusebenza njengombhalo womlando, lobu budlelwano busiza ekubhekiseleni esikhathini esizayo. Abahlaziyi bangabuyekeza ukuthi yiziphi izixazululo ezisebenze kahle kakhulu uhlobo ngalunye lwenkinga. Uma kutholwa ukuthi into efanayo isetshenziswa ngokuphindaphindiwe ngephutha elithile, kungaba uphawu lokuthi kuyalulekwa ukwenza inqubo isebenze ngokuzenzakalelayo noma ngisho nokuthuthukisa umkhiqizo othintekile.

Ukuze wenze lokhu kuxhumanisa kusuka kukhonsoli ye-Service Manager, ungalandela ukulandelana kwezinyathelo ezifana kakhulu nalezo ezisetshenziswa lapho usesha izinto, kodwa ungeze ukuhlangana kokugcina nento yomsebenzi.

1. Ku-console ye-Service Manager, thayipha okulandelayo ebhokisini lokusesha: igama elingukhiye noma igama lokho kuchaza kangcono inkinga noma ikhambi olifunayo, isibonelo Windows 10 noma igama lesicelo esithintekile.

2. Njengakwezinye izimo, sebenzisa umcibisholo ngakwesokudla kwebhokisi lokusesha ukuze ukhethe uhlobo lwento bese ukhetha Ulwazi ukugxila kuphela ezihlokweni ezisekelwe kulwazi.

3. Ifomu le Ukusesha ulwazi Izobonisa zonke izinto ezihambisana nenqubo yokusesha ecacisiwe. Buyekeza uhlu bese uchofoza entweni ethile ofuna ukuyihlanganisa.

4. Ngento ekhethiwe, sebenzisa inketho Xhumanisa ku-Lokhu kuzovula ibhokisi lengxoxo lapho ungacacisa khona uhlobo lwento ofuna ukuxhumanisa ulwazi kuyo.

5. Ewindini Khetha izinto, ngaphakathi kwesigaba Hlunga ngeklasiKhetha ukuthi ukubambisana kuzoba yini no Isigameko noma nge Shintsha Isicelokuye ngokuthi ubhekene necala elinjani.

6. Ngaphakathi kwewindi elifanayo, thola bese ukhetha isigameko noma isicelo soshintsho ofuna ukusihlobanisa nesihloko, bese uchofoza ku- ukwamukela ukuze uqinisekise ukukhetha.

7. Umphathi Wesevisi uvame ukubonisa umlayezo wolwazi oqinisekisa ukuthi ukuxhumanisa kuphumelele. Buyekeza isaziso bese uchofoza ku- ukwamukela ukuyivala.

8. Ekugcineni, ngesimo se Ukusesha ulwazi, chofoza ku vala ukuze ubuyele emsebenzini wakho ojwayelekile ngaphakathi kwekhonsoli.

Ngenxa yale nqubo, uhlelo lugcina ubudlelwano obucacile phakathi ulwazi olubhalwe phansi kanye namacala angokoqobo lapho lusetshenziswe khonaLokhu kunezela inani elikhulu kokubili ekuhlaziyweni okulandelayo kwezigameko kanye nasekuqeqeshweni kochwepheshe abasha.

Izindlela ezinhle kakhulu zokuthola okuningi kwi-Microsoft Knowledge Base

Ngale kwezinyathelo ezithile, isihluthulelo sokusebenzisa isisekelo solwazi ngempela sisekusebenziseni imikhuba emihle yokubhala, ukuhlukaniswa kanye nokugcinwaIsihloko esinesihloko esibi noma esingenawo amagama angukhiye awusizo singashiywa singanakwa, kungakhathaliseki ukuthi siqukethe ikhambi elihle kangakanani.

Kuwusizo kakhulu ukuchaza ezinye amathempulethi angaphakathi ezihlokweni zolwaziLe mibhalo kufanele ihlale ifaka izingxenye ezifana nencazelo yenkinga, indawo ethintekile, izinyathelo zokuxazulula izinkinga, amaphutha engeziwe angaba khona, kanye nokuqinisekiswa kokugcina. Lokhu kusiza ukuqinisekisa ukuthi bonke ochwepheshe babhala phansi ngendlela efanayo futhi kwenza kube lula ukubuyekezwa kamuva.

Elinye iphuzu elibalulekile ukuthi kukhona umnikazi onikezwe ngokucacile into ngayinyeLowo muntu noma iqembu lizoba nomthwalo wemfanelo wokuhlola njalo ukuthi ulwazi lusasebenza, ukuthi izixhumanisi zangaphandle azikaphelelwa yisikhathi, nokuthi izinqubo ziyahambisana nengqalasizinda yamanje.

Kunconywa futhi ukukhuthaza abahlaziyi ukuthi bahlanganise amagama angukhiye olimini abasebenzisi abalusebenzisa ngempelaAkuyona nje indlela yobuchwepheshe kuphela. Uma abantu befuna igama elithi "Angikwazi ukuxhuma kwi-Wi-Fi" bese ubhale kuphela "izinkinga zokuxhumeka okungenantambo," lesi sihloko kuzoba nzima ukuyithola.

Okokugcina, kufanelekile ukubukeza njalo ukuthi yiziphi izihloko ezivame ukusetshenziswa kakhulu nokuthi yiziphi ezingasetshenziswa kakhulu. Kusukela kulolu lwazi, umuntu angakwazi... ukuthuthukisa okuqukethwe okubaluleke kakhulu nokuhlanza amadokhumenti angafuneki, ukugcina isisekelo solwazi siwusizo futhi silawuleka ngangokunokwenzeka ukuze sisetshenziswe nsuku zonke.

Ngokuphathwa ngokucophelela kwesisekelo solwazi lwe-Microsoft kanye nezihloko ezihlanganiswe ku-Service Manager, Iminyango ye-IT inganciphisa izikhathi zokuxazulula izinkinga, igweme izehlakalo eziphindaphindayo, futhi inikeze ulwazi olunamandla kakhulu lokuzisiza kubasebenzisi bokugcina., ukuguqula amadokhumenti abe yimpahla yangempela yamasu hhayi nje indawo yokugcina ulwazi engaguquki.