Fix: Xbox Keeps Disconnecting You From YouTube Error

Some users of Xbox are experiencing a strange issue where the YouTube app unexpectedly closed on them while they were watching a video. This problem continues for most Xbox users and occurs constantly every time they use the app in question. To help you fix the issue, error xbox keeps disconnecting you from youtubeWe have prepared this guide for you, so read and learn with us.

What causes the error Xbox keeps disconnecting you from YouTube?

After investigating this issue more closely, it turns out that there are actually different scenarios that can lead to the appearance of this problem.

Here we are going to show you a list of scenarios that can cause your Xbox console to repeatedly disconnect from the YouTube app while you are actively using it:

• Firmware update pending: It turns out that Microsoft has been trying to fix this issue since mid-2019. Two firmware updates later, the problem still persists for some users, but the scope of this issue has been very limited since these hotfixes went live. So if you haven't already, start by making sure you have the latest console firmware update installed.
• Temporary data stored hidden: Please note that this particular issue can also occur due to some app data Youtube incorrectly cached files that are being stored by your system. To fix this, you will need to power cycle your console to clear the temporary data.
• Corrupted YouTube app installation: In certain circumstances, you can expect this issue to occur due to an inconsistency related to the installation of the YouTube app. In this case, you can fix the problem by reinstalling the YouTube app and clearing any remaining data.
• Insufficient Internet bandwidth: A high ping facilitated by a low download can cause the connection to YouTube servers to be unstable or even time out There waiting under certain circumstances. If this scenario is applicable, you can switch to a connection with better bandwidth to avoid these disconnections.
• Lack of application reliabilityIt is a well-known fact that the YouTube app is notoriously unreliable to the point where many users prefer to use YouTube via the Edge browser integration as a reliable solution. Aside from being much more stable, you can also use a mouse and keyboard while doing so.
• Profile Xbox damaged: It turns out that a corrupted Xbox profile can also cause stability issues with the YouTube app. Several users facing the same type of problem have confirmed that the issue was finally resolved after deleting the current Xbox profile and re-downloading it.
• Corrupted persistent Xbox cache: In certain circumstances, you can expect to deal with this issue as a result of an inconsistency facilitated by the persistent cache maintained by your Xbox console. In this case, you can fix the problem by accessing Xbox settings and clearing the persistent cache.
• Conflicting system cache data: According to some affected users, you can also hope to fix this problem by fixing a potential issue caused by the system cache and cookies folder related to the fleet of installed applications. In this case, you can fix the problem by restarting the console without touching the applications and games.
• Microsoft account inconsistency: After looking into this issue, it's clear that the problem may also be rooted in an inconsistency related to the Microsoft account that's attached to the Xbox console. Several users dealing with this issue have solved it by resetting the Microsoft account password, which forced their console to authenticate.

How can I fix the error Xbox keeps disconnecting you from YouTube?

Now that we've gone over the potential scenarios that cause this issue, it's time for us to take a look at the actual solutions that have worked for other affected users to fix the strange scenario where the Xbox console disconnects them from YouTube.

1. Install the pending firmware update

Before you do anything else, our recommendation is to start by making sure you have the latest console firmware update installed.

You should know that Microsoft has already released a number of updates aimed at making the stock app fleet more stable. Making sure you're running the latest firmware definitely has the potential to fix the problem.

In addition, we also noticed that Google released an update for the console version of YouTube.

So before you try anything else, make sure to install all pending firmware updates and YouTube-related app updates.

When it comes to updating your Xbox console, you have two paths to follow:

1. You can do it from the menu Console information and updates.
2. You can also do this by performing an offline update.

If you have an integrity issue, you may not be able to update from the menu Console information and updates. In this case, opting for the offline update route will be your only option.

In case you can, we recommend performing the update from the console's Info & Updates menu (as it's much easier). But if that's not possible, go with the offline approach.

We've created sub-guides for both methods, so please follow the guide that applies to your particular case.

Update Xbox from the console's information and updates menu

If you have a viable internet connection and your console's current firmware is intact, the easiest way to update your firmware version is from the Console's Information & Updates tab.

You should see a pop-up to install the pending update when Microsoft rolls it out, but you can also trigger the firmware update installation manually by following the instructions below:

• From the main dashboard of your Xbox console, press the button Travel Guide on your controller to open the context menu for Start.
• From the context menu, select Setting, then select All configurations in the side menu that just appeared.

• Once you are inside the main menu of Setting up your Xbox consolego to System, then select Console information and updates of the list.

• In the next menu, highlight update console in the side menu on the left, then press A to trigger an update.
• After a couple of seconds, you will be taken to a menu where you can install the pending update (if there is one).

• Once the firmware update is installed, restart your console and see if the YouTube logout issue is resolved.

Update Xbox via an offline update

To update your Xbox console with an offline update package, you'll need to visit the Xbox support website and download the latest OSU1 files. You then need to use those files on a flash drive that you re-installed. forma tear to be compatible with the file system on your console.

Important: For this to work, you need to place the new $SystemUpdate folder on your recovery flash drive so that the operating system can boot from it.

This is what you should do:

• Start by preparing the flash drive that you will use to perform the offline update. To do this, insert a flash drive USB with a capacity of at least 7 GB on your PC.
• Also, make sure it is formatted as NTFSTo do this, right-click the drive in File Explorer and click Format… from the context menu. Next, set the file system to NTFS and check the box associated with Quick format before clicking Home.

• After preparing the flash drive for future use, visit the Microsoft official download page for Xbox offline installerHere you can download the latest version of your Xbox console's operating system.
• Next, extract the contents of the archive to the flash drive you prepared earlier and make sure that $ SystemUpdate is located in the root folder of the flash drive.
• At this point, turn off your console, then press and hold the buttons Bind y Eject at the same time, then briefly press the Xbox button on the console.

• After listening to the audio queues, release the buttons Link y Expel and wait for it to appear Startup Troubleshooter Screen.
• Insert the flash drive you created earlier, wait for the dialog box to appear. offline system update is available.
• Once you can highlight the menu offline system update, select it with your controller and press X to access it.

Nota: Depending on the read/write speed on your flash drive, this may take longer than 20 minutes. Install the latest version of the Xbox OS manually

• Once the operation is complete, your console will automatically reboot and the system will attempt to start normally.
• Launch the YouTube app again and see if the issue is now resolved.

If you're still experiencing YouTube disconnects on your Xbox console or if you already had the latest firmware updates installed, move on to the next potential solution below.

2. Clear persistent cache

The issue may be facilitated by an inconsistency affecting the persistent cache maintained by Xbox.

If the above method didn't work for you, the next thing you should try is to clear the cache of storage persistent. However, you won't be able to do this unless you reinstall the Blu-Ray app first.

Please note that while doing this, your console should prompt you to install from the Xbox Store (as the Blu-Ray infrastructure is missing).

When you receive this message, click Install and follow the on-screen instructions. Once the operation is complete, you can safely reinstall the Blu-Ray support software now that the persistent cache is cleared.

If you are looking for a guide for the entire process, follow the instructions below:

• Make sure you are inside the main dashboard of your console.
• Press the Xbox button on your controller to open the guide menu.
• From the guide menu, access the menu Games and applications.

• Inside the menu Games and applications, scroll down the list of applications and games installed and locate the list of Blu-ray applications.
• After highlighting the highlighted Blu-ray application, press the menu Home in your controller.
• In the next menu, choose Manage application   / Manage game in the context menu that just appeared.

• Next, go to the right panel and click on uninstall all to ensure that any add-ons or updates are also removed.
• In the confirmation menu, select Uninstall everything to ensure that all remnants of the Blu-Ray application are removed.
• Return to the main dashboard menu and open the guide menu once again by pressing the Xbox button on your controller once more.
• Once you are back inside the guide menu, access the menu Configuration (gear icon).

• When you return to the menu Configuration, access the Settings menu of the comfort and then choose the option Disc and Blu-Ray in the menu on the right side.

• Inside the menu Disc and Blu-Ray, access the menu Persistent storage (At Blu-Ray).

• You should then get a confirmation menu. At this point, use the menu Clear persistent storage to start the operation and wait for the process to complete.
• Restart your Xbox console and wait for the following process to complete. Boot.
• Launch the YouTube app once again and see if you are still dealing with the same type of issue that ends up closing it.

If the same type of problem continues to occur, move down to the next potential solution below.

3. Clear system cache and cookies

Before you rule out a potential cache or cookie issue from the list of possible culprits, you should also clear the current system cache and cookies that your system keeps saving.

Since Microsoft has removed the option to clear individual caches, the only way to do so as of now is to go to the console's information and updates menu and initiate a reset with the option to  keep my games and apps.

This method is confirmed by several Xbox users who were having the problem of continually getting disconnected from the YouTube app.

Here's what you need to do to clear your system cache and cookies:

• Head to the Xbox main dashboard.
• Next, access the vertical menu on the left and access the menu Adjustments

• Inside the menu Configuration, select the tab System in the vertical menu on the left.
• Next, go to the right side and select Console information and updates.

• On the menu Console information and updates, Select Reset console.  In the confirmation message, choose Reset and keep my games and apps from the list of available options.

• At the end of this procedure, you will see your Xbox console restart.
• After your console restarts, launch the YouTube app once again and see if the issue is now resolved.

4. Turn your Xbox console on and off

If the above mild solutions didn't work for you, you shouldn't exclude the possibility of a cache-induced issue from your list of culprits.

Some affected users who were frequently disconnected from their YouTube account on their Xbox console have confirmed that the issue was finally resolved by a power cycling procedure.

This operation will ultimately remove any firmware issues or temporary file inconsistencies that may be causing this behavior.

Nota: This method will delete the temp folder and clear the power capacitors, which will end up fixing most instances that will trigger this issue on Xbox.

Here is a quick guide on how to perform a power cycle procedure on Xbox:

• Start by making sure your Xbox console is fully powered on (not in sleep mode).
• Then press and hold the button Xbox and hold it for about 10 seconds or until you notice the front LED (on your console) stops flashing.

• After doing this, wait a full minute before attempting to turn it back on. While you wait, unplug the power cord from the outlet to ensure that the power capacitors are completely empty.
• Next, plug the power cord back in and start your console normally to see if this issue has been resolved.
• As your console reboots, pay attention to the boot animation logo. If you see the longer animation logo appear, take this as confirmation that the power cycle procedure was successful.
• Open the YouTube app again and see if the problem is now fixed.

If the issue is still not resolved, move down to the next potential solution below.

5. Reinstall the YouTube app

At this point, you've pretty much ruled out the possibility of some sort of firmware or cache issue causing the problem. The next step (if you're not already signed into your YouTube app) is to reinstall the YouTube app from the My games and apps menu.

This method has been confirmed by many users who encountered this problem.

Here's what you need to do to reinstall the YouTube app on your Xbox console:

• Press the Xbox button on your controller.
• Next, from the guide menu that just appeared, go to the menu My games and applications.

• From the list of apps and games, highlight YouTube from the list, then press the menu button.

• Once the YouTube app has been uninstalled, go to the Store and search for the YouTube app, then go ahead and download it.
• Please test the app and see if the issue is now resolved.

If the same type of problem continues to occur, move down to the next potential solution below.

6. Move to a higher bandwidth Internet connection

If your internet is unreliable as you get random logouts from the YouTube app, you should also consider a possible network issue.

It is often overlooked that the cause that could trigger this event is a high ping or low download speed resulting in long loading and buffering times.

If you experience these issues while connected to a wireless network, it may help if you switch to a wired connection.

This move seems to have helped many users who found themselves in the same situation.

In case this method is not feasible for you or if you already have a plan connection, please move on to the next method below.

7. Reset your Microsoft account password

It turns out that, even if Microsoft doesn't confirm it, there seems to be a connection between the Microsoft account and the YouTube logout issue that so many Xbox users have been encountering.

Some community members suspect that the issue is occurring due to an incorrectly cached login token that is causing the random logouts.

Fortunately, many users affected by this issue have confirmed that the problem was finally resolved after changing the password of the Microsoft account they used on their Xbox console.

Here is a quick guide to help you know how to do this:

Nota: You can perform the steps below from a PC, Mac, mobile device, or even from your Xbox console browser.

• Open a browser and access the Microsoft accounts page.
• If you have not yet logged in with your Microsoft account, Do this by entering the same credentials you use on your Xbox console.
• Next, go to the tab Security and enter the password again (if prompted).
• Once you are inside the mosaic of Security, click Change my password.

• Enter your current password and your new password in the requested boxes.
• Save changes, set the security question and finish the procedure.
• Return to your console Xbox  and log in with your newly established credentials once again.
• Launch the YouTube app and see if the problem is now resolved.

If the issue persists or you want to avoid changing your Microsoft password, try the next solution below.

8. Use YouTube in Edge Browser (Workaround)

If you're okay with a workaround and don't care whether the issue is resolved using the main YouTube app or not, consider using YouTube on your Xbox console from the Edge browser.

In addition to being stable (you won't see this error occur), it also has mouse and keyboard support, which is always a good thing if you own these peripherals for your console.

Several users who migrated to this solution seem to be happier with the experience, even if the YouTube interface is not as snappy as on the native YouTube app.

In case you don't want to make this trade-off and go for this workaround, move down to the next potential solution below.

9. Delete and re-download your Xbox account profile

If none of the above methods have been effective for you, one last thing you should investigate is a possible issue caused by some sort of corruption affecting your Xbox profile.

A corrupted Xbox profile (the temporary data saved for the connected Xbox account) is sometimes responsible for breaking the functionality of some Xbox apps installed on the system. If this scenario is applicable, you should be able to fix the problem by deleting your local profile and signing in again - this is done to clear the temporary data and re-sync all files.

Here is a quick guide that will allow you to re-add your Xbox account:

• Start by going to the Xbox main dashboard.
• Press the Xbox button on your controller to open the guide menu, then select your active profile and use the option Sign off.

• Once you manage to log out of your account, you must follow the steps to delete it. To do this, access the menu again Settings and go to the tab Accounts from the vertical menu (on the left side).
• Next, move to the right section of the screen and use the option Delete accounts from the list of options (in Account).
• After this, choose which account you want to delete and confirm by pressing the button Delete.
• At this point, you should return to the login page, re-add your account, and set the appropriate security preferences.
• Launch the YouTube app again and see if you still have the logout issue or if it is now resolved.

With these simple methods you can fix the error in question. Thank you for your visit, see you in our next post where we will address another topic of interest to you. Until then.