- Check that the camera or fingerprint reader is clean and in good condition.
- Check the lighting and remove facial accessories that may affect recognition.
- If you upgraded to Windows 11, sign in with a Microsoft account to enable Windows Hello.
- Update drivers and run the troubleshooter if you still get errors.
Windows Hello is a biometric authentication feature in Windows 11 that allows you to log in to the system using facial recognition, fingerprints, or a PIN. However, many users have experienced issues with this feature, either because the system doesn't recognize them or because they receive error messages. If this is your case, here is a detailed guide to troubleshoot the most common errors related to Windows Hello.
Before going into specific solutions, it is crucial to ensure that this feature is properly configured and that the hardware is supported. Additionally, Windows Hello requires that your device is up to date and that the camera or fingerprint reader is working properly.
Common Windows Hello errors and how to fix them
1. Windows Hello doesn't recognize you
One of the most common errors is that Windows Hello does not recognize your face or fingerprint. This can be due to several factors, such as changes in lighting, facial accessories or problems with the hardware. For more information on initial Windows Hello setup, see our article on Troubleshoot Windows Hello errors in Windows 11.
- Cleaning the camera or fingerprint reader: Make sure the camera or fingerprint sensor is not dirty or obstructed.
- Lighting conditions: If you're in an environment with too much bright or too dim lighting, Windows Hello may not work properly. Try changing your location or adjusting the lighting.
- Facial accessories: If you wear glasses, hats, or unusual makeup, this can affect facial recognition. Try setting up Windows Hello with and without these items.
2. Error: "You must add a password before you can use this option"
This error usually arises after updating the system to Windows 11 and is because the system requires a password to be associated Microsoft accountTo make sure your account is set up correctly, visit our article on .
- Opens Home and access Settings.
- Go to section Accounts and select Your information.
- Switch to a Microsoft account by selecting Sign in with a Microsoft account instead.
- Once changed, go back to the sign-in options and enable Windows Hello again.
3. Unable to log in with fingerprint
If you're having trouble with fingerprint recognition, try the following tips:
- Make sure the power button with fingerprint reader has the LED light activated.
- Clean the sensor with a lint-free cloth to remove dirt or grease.
- Use the same finger you used to set up Windows Hello and make sure it is clean and dry.
- Apply light but firm pressure to the sensor without moving your finger to improve reading.
4. Run the Windows Hello troubleshooter
If problems persist, Windows includes a troubleshooting tool that can automatically detect and fix errors:
- Opens Configuration and go to Solve problems.
- Choose Other troubleshooters and choose Login Options.
- Run the solver and follow the on-screen instructions.
5. Reset your PIN or Windows Hello settings
If you can't sign in with Windows Hello, you may need to reset your PIN. For more details on the process, see our article on:
- Go to Configuration > Accounts > Login Options.
- Choose PIN (Windows Hello) and click I forgot my PIN.
- Follow the instructions to create a new PIN.
Update drivers and firmware
Problems with Windows Hello may be due to outdated drivers. To check for available updates:
- Open the application Configuration and select Windows Update.
- Check for updates and install them.
- If you have a Surface device, open the Surface app and review the firmware updates.
What to do if nothing works
If you're still having problems after trying all the solutions, consider restoring or resetting your PC. For more details on this option, visit our article about:
- Go to Configuration > Recovery > Reset this PC.
- Choose between keeping your files or doing a clean reinstallation of Windows.
Having problems with Windows Hello can be frustrating, but in most cases it can be solved with a few simple tweaks. From improve lighting y clean the sensors to update drivers o reset settings, these solutions will allow you to enjoy a fast and secure login again. If the problem persists, a system reset could be the best option.
Passionate writer about the world of bytes and technology in general. I love sharing my knowledge through writing, and that's what I'll do on this blog, show you all the most interesting things about gadgets, software, hardware, tech trends, and more. My goal is to help you navigate the digital world in a simple and entertaining way.