Portability to Orange: Steps to Request or Cancel it

Today we are going to talk about portability to Orange. But first of all you have to understand what portability is, this is in simple terms the process by which you can change telephone companies while keeping the same telephone number.

There are many reasons why someone may want to start a portability process, they may not be satisfied with their current operator, they may consider that other operators have better offers (cheaper or more tailored to their needs)

You may also simply not want to go through the tedious process of having to tell all of your contacts about your new number or change it in any contract or document where you have registered it.

Whatever your reason, we will explain how to cancel the portability to Orange or on the contrary, how to request it.

Related article: Orange Stores in Madrid Spain, Addresses, Hours and Phone Numbers

Request portability to Orange

Today there are 3 options through which you can request portability to Orange, you can attend in person to an Orange store, you can call them at 1414 and you can visit its official website to contact them.

Something important to keep in mind is that if you requested a portability, the moment you sign up with Orange, the cancellation is automatically done with your old operator, it doesn't matter if you have a contract or a card, in other words, Orange takes care of everything in that aspect.

Once you have decided on an option to request portability, you will have to present certain documentation:

• For Spaniards – NIF.
• For EU foreigners – Residence Card or Passport and Green Card.
• For the rest of countries – Passport and Residence Card.

Finally you will have to present a bank receipt or savings book where the invoices will be passed on to you for collection. Please note that in the stores Only original documents are accepted in good condition and legible and Proof of reports of loss or theft are not accepted of documentation.

Doubts about portability to Orange

These are some of the most frequently asked questions by customers who have requested portability to Orange (if you cannot find the question you are looking for, you can visit the official Orange website).

question	Answer
How do I know if the portability is in process?	You will know because they will send you 2 codes via SMS that you should not delete. Portability code: assigned to your portability process, it is recommended to save it in case you need it during the process, remember that this code starts with 004. Order Code: This is the one you can use to track your order. terminal In case you have requested it with your portability (this is a different code than the portability code)
How long does it take to port?	The portability process is carried out within two working days. For example, if you request an offer on Monday, it will be processed on Wednesday. On the other hand, if you request it on a Friday, it will not be processed until Tuesday of the following week. If you need the portability to take effect on a specific day, you can request it. However, the date on which you want the change to take place must not be more than 1 month from the date on which you request the portability.
What should I do on the day of the portability?	As we mentioned, portability takes 2 business days and the operator change occurs between 2 am and 6 am. If you did the process online, you must insert the Orange SIM into your device and start enjoying it. If you did it in a physical store, they will give you the SIM and the new phone. After that, you must follow the instructions given to you in the store.

 

Cancel portability to Orange

To cancel the portability to Orange or stop the process you requested, you must meet a series of requirements, It is recommended that you start this process as soon as possible..

• Meet within the accepted period to request cancellation of the portability to Orange according to the type of service for which the portability is carried out (we will indicate the deadlines later).
• Request your intention to stop the portability procedure as soon as possible by calling Orange by phone, online or in a store.
• Fill in the cancellation form official Orange portability for individual or professional customers.
• Submit the form filled out and signed within the deadline or send it directly through the Orange website.
• Assume the possible penalty costs to cancel the portability with Orange if applicable or exercise the right of withdrawal.

These are the acceptable cancellation periods for the portability of the different Orange services.

Cancel mobile line portability to Orange	Between 24 and 48 hours from the start of the request
Cancel fixed line portability to Orange	A maximum of 24 hours after the request
Cancel fiber optic portability to Orange	A maximum of 78 hours after the request
Cancel ADSL portability to Orange	A maximum of 6 days after the request

Questions about cancelling portability to Orange

We will attach a compilation of the most frequently asked questions among customers who decide to cancel their portability to Orange.

question	Answer
Where can I cancel the portability to Orange?	To start the process you must contact customer service directly, as this is the department in charge of handling these procedures. The phone number is 900 901 332 and they are open from 9:00 a.m. to 22:00 p.m. You will also need to download the official form and send it (email is the best option), you can find this form on the official Orange website.
How much does it cost to cancel the portability to Orange?	There may be a fee for administrative costs that can cost up to 113 euros, but in other cases the customer can use the right of withdrawal to save these costs.

 

Conclusions

The process of cancelling portability to Orange along with the process of requesting it is remarkably simple, it is noticeable that the company tries to make this process as easy as possible for new customers.

However, cancelling the portability to Orange has a negative side that may discourage some people from doing so, and that is the short period of time you have to manage the process and the possibility of paying an extra fee.