PokerStars Is Not Responding. What Can I Do?

No matter what level you have in Poker, PokerStars is the world's preferred online destination. But sometimes, the site goes down, leaving its players hanging. Let's see what we can do when PokerStars does not respond.

PokerStars offers play-money practice versions for those looking to improve their skills, or you can head straight to the real-money games. It's the largest site of its kind in the world and features award-winning software.

But even the best sites have their bad days, so from time to time you may run into problems with PokerStars, either on the site or when using the app.

PokerStars Not Responding. Solutions

Luckily for you, we've put together the next steps you can take when PokerStars is not responding. With these tips, you should be back to playing cards in no time.

1. Restart your system

It seems obvious, and you've probably already tried it. This should be the first thing you do. A reboot makes the system normalize its operation, eliminating errors and bugs that may be affecting the operation of the connection.

To restart and restore the connection, you must do the following:

1. Restart your computer and any network equipment you have connected, whether it's a modem or router.
2. After the restart is complete, verify that you are connected to the Internet and reopen PokerStars.

If the site is still unresponsive:

1. Check your system date and time on the taskbar. You should make sure that the current date and year are correct.
2. If you have a firewall or anti-virus software installed, make sure it is configured to allow PokerStars to access the Internet.

2. Reinstall your installation on Windows

By reinstalling your installation, you shouldn't lose any of your settings as long as you make sure to reinstall PokerStars in the same directory. But it's a good idea to make a backup of your preferences every time you uninstall the software.

To back up your preferences, do the following:

1. Open PokerStars. If this is not possible, you will need to find the configuration folder manually and locate the relevant files.
2. Then click on "Help”. You may need to click on “More" first.
3. Click “Open my settings folder.”
4. Locate the files “user.ini"And"notes.user.xml” and copy them to a safe location.

Now uninstall PokerStars on your Windows 10:

1. Enter to "Home” in Windows.
2. Then click on "Configuration".
3. In "Configuration", Choose "System".
4. Now select “Apps & features”.
5. Search PokerStars in the list of applications installed on your system.
6. Select the program and click on the “uninstall".
7. Once it has been completely uninstalled, restart your computer.

Next, download and install the PokerStars software again from the website. Restore the two files containing your preferences that you placed in a safe location:

1. Go to "Help".
2. Then select "Open my configuration folder".
3. Then click on "Close PokerStars".
4. And then copy the files back into the folder.
5. If you receive a message asking if you want to overwrite any files, click “Accept".

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3. Reinstall your installation on Mac

As in Windows, in Mac You must make a copy of your preferences, which are the files “user.ini"And"notes.user.xml”. All this before uninstalling the software.

To find “notes.user.xml”, performs the following:

1. Open Finder.
2. Click on "Ir” in the top menu bar.
3. Then click on "Go to folder".
4. Write the following: ~ / Library / Application Support /
5. Then click on "Ir".
6. Scroll down and click on the “ folderOur software”. The file “notes.user.xml"should be there.

To find “user.ini”, do the following:

1. Open Finder.
2. Click on "Ir” in the top menu bar.
3. Then click on "Go to folder".
4. Write the following: ~/Library/Preferences/
5. Then click on "Ir".
6. In the folder, this file should be saved as: com.pokerstars.user.ini

Once you have made a copy of the files:

1. Uninstall the software by dragging it to the Trash.
2. Go to PokerStars and download the file again .zip from the section of downloads.
3. Install the software.
4. Then double click on the package file and try to run the software.

To restore your notes:

1. Go to the menu “Help".
2. Click “Open my settings folder.”
3. Then select "Close PokerStars".
4. Copy the old files back into this folder.
5. If you receive a message asking if you want to overwrite any files, click “Accept".

To restore your settings:

1. Open Finder.
2. Click on "Ir” in the top menu bar.
3. Then select "Go to folder".
4. Then Copy and paste: ~/Library/Preferences/.
5. Click on "Ir".
6. Paste the file “user.ini” in this folder.

4. Check your system and software requirements

If the trusted reset and reinstall method doesn't get everything working again, make sure your system meets the software requirements.

First, check that you don't have too many programs running on your computer. This can overload the system and cause software to run slowly or not respond at all.

Maybe you don't have many things open and PokerStars still not responding. In this case, check the strength of your Internet connection. Although the Internet requirements are not that demanding on the platform, it should be stable.

Finally, take note of the amount of RAM installed on your computer. Some programs require a reasonable amount to run properly. Check how much RAM you need for your programs.

5. Check your system with antivirus software and firewalls

This step is self-explanatory, but it carries obvious risks if you end up uninstalling your antivirus software to check if it is the root of the problem.

Before you go down this path, first check your antivirus software settings and make sure that PokerStars is not blocked.

Next, if you have a Firewall installed, check that the PokerStars programs are marked as safe zones.

If you get past this stage and PokerStars is still unresponsive, you can try uninstalling your anti-virus software entirely, but be aware that you will be opening your computer to vulnerabilities.

6. Check your installation with Task Manager

Sometimes, annoying programs on your computer, which you may not even know are running, can be using the resources required by PokerStars to run.

To diagnose if this is the problem, head to the Task Manager of your computer.

1. Click on the symbol PokerStars, which may be highlighted if it is not responding, and right-click.
2. Choose "Analyze waiting chain” and should tell you what is standing in the way of your desired program.
3. If it's something minor, such as a printer, just end the program and PokerStars should resume normal operation.

7. Check the APK file extension

If the application of PokerStars does not work on your device Android, this step might be the solution you need. If you have successfully downloaded the app, but it then fails to launch, you may not have downloaded it with the correct APK file extension.

The best and easiest way to counteract this problem is download the APK again.

You should also download the file using your mobile device's browser, instead of downloading it from the Play Store. Try downloading the APK with Chrome, Firefox or Opera Mini.

8. Disable proxy settings

Si PokerStars does not respond and you get the error code 2/89, it means that there is a problem related to the proxy settings being used.

To resolve this, disable the proxy settings:

1. Press the “ keysWin + R”
2. Then write inetcpl.cpl
3. Now press "OK".
4. Click on the tab “Connections".
5. Then select "LAN settings".
6. Uncheck “Using a proxy server for your LAN".

Done, proxy settings disabled.

9. Reduce the size of the notes file

Another reason why PokerStars may be responding poorly, is if your file “notes.xml” is too big. These files can get pretty heavy with a lot of data that you don't really need.

Locate this file, note that it may be hidden in the AppData folder, and if you can spot data that is not needed, go ahead and delete it.

You will see a noticeable improvement just by cleaning this file. However, if you don't know what you're doing, it's best not to touch it.

10. Run PokerStars as administrator

You can also try running PokerStars as an administrator. This should allow you to make changes to your user files and get your PokerStars client working again.

The process involves deleting the files and restarting the app. Please note that once the file is deleted, your app settings will revert back to default and you will need to make the changes yourself.

First, you will need to find the “User.ini” file in the settings:

1. Launch the application of PokerStars.
2. Click on the menu "Help".
3. Choose "Open".
4. Later "Folder".
5. And then “My settings" of the list.
6. When this folder is open, turn off the app PokerStars.
7. Delete “User.ini” or the user files in the folder.
8. Then restart the PokerStars client.

If you are unable to do this because PokerStars is not opening, please do the following:

1. Press "Win + R"
2. Write %YOUR USER PROFILE%\AppData\Local in the search line that appears.
3. Then press “Enter".
4. Find the PokerStars folder and open it.
5. Find the user files and open them in a plain text editor, such as Memo pad.
6. Make sure your PokerStars client is closed. At the end of the file, on the last line of text, write:
   1. [Debug] WriteCallStack=1 WriteMiniDump=1
7. Save the file and restart your PokerStars client.

11. Check social networks

If none of the above steps work, the problem may not be with your computer. Sometimes updates can go wrong or the site can have issues.

The first place you'll usually find information about this kind of thing is on social media.

We recommend checking out the PokerStars Twitter page; their handle is @PokerStars. You can also check your account Facebook official.

12. Contact the support team

Finally, if all else fails, you'll need to turn to PokerStars' dedicated support team. Fortunately, they're available 24/7.

It's definitely worth checking out their very comprehensive FAQ pages as well. If you can't find solutions related to your specific issue, fill out the contact support form or email them directly.

To close

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We hope that if you have reached the end of this article, you have managed to solve your problem. All that remains to be said is: Good luck with your bets and enjoy the platform.