How to Return a Game on Instant Gaming: Complete Guide

Last update: 13/02/2025
Author Isaac
  • Instant Gaming only allows returns in specific cases, such as unused or defective keys.
  • The refund process is managed through the platform's technical support.
  • If the refund is rejected, you can try to recover your money through PayPal or your bank.

How to return a game on Instant Gaming

Acquire games in digital stores such as Instant Gaming It has become a common practice among players. However, the need may arise for return a game for various reasons, such as a purchase error, a key that does not work or simply because the title does not meet expectations. In this article we explain in detail the process to request a Instant Gaming Refund, the platform's policies and what options you have in case of problems.

Although returns on platforms such as Steam, PlayStation Store or Xbox Game Pass have well-defined policies, the case of Instant Gaming is different. This digital store sells game keys to reduced prices, which implies certain restrictions in its refund policy. Below we discuss what you can do if you need to get your money back.

Can you return a game on Instant Gaming?

Instant Gaming operates as a key market video games, which means that games purchased on this platform are activated by codes on other services such as Steam, Uplay, Origin or Battlenet. Because of this, the store has a few return conditions quite strict.

In general terms, No returns accepted once the key has been viewed or used. However, there are a few exceptions where Instant Gaming may accept a refund request.

Cases in which Instant Gaming allows refunds

  • If the Activation key has not been revealed, it is possible to request a refund within the 14-day period from the purchase.
  • In case the code is invalid or already used, you should contact technical support to review the situation.
  • If the payment has already been made but the key is still has not been delivered, you can cancel the purchase and receive a refund.
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Refund process in Instant Gaming

Steps to request a refund on Instant Gaming

If you meet any of the above cases and wish to request a Instant Gaming Refund, follow these steps:

  1. Access the support page by Instant Gaming.
  2. Log in to the account you used to make the purchase.
  3. Select the option contact customer service.
  4. Please explain your case in detail and provide any evidence you have (screenshots, confirmation emails, etc.).
  5. Wait for the response from the support team. In case they approve the refund, the money will be returned through the same payment method used in the purchase.

What to do if Instant Gaming does not accept the return?

If you request a refund and they reject you, you still have other alternatives:

  • Claim payment through PayPal or your bank: If you paid with PayPal, you can open a dispute claiming that the key does not work or that you have not received the product correctly.
  • Contact the activation platform: If the key was already in use before you activated it, Steam, Uplay, or the relevant platform may be able to help you verify its authenticity.
  • Selling the key on a second-hand market: Some websites allow you to resell game keys that you have not used.

Cases of refund issues on Instant Gaming

Some users have reported that after receiving a refund notification, the money does not immediately reach their account. If this happens, check these points:

  • Confirm with your bank or PayPal if the money has been returned correctly.
  • Check your Instant Gaming account whether the balance has been repaid as internal credit.
  • Wait a few days: Depending on the payment method, the refund may take between 3 and 10 business days.

In case the money does not appear after the indicated period, please contact Instant Gaming customer support again and provide screenshots of your transaction history.

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Request a Instant Gaming Refund It's not as easy as on other platforms, but there are certain cases where it is possible to get your money back. If your key has not been revealed or there is a technical problem with it, do not hesitate to contact support to find the best solution. If the refund is rejected, you can try to get your money back through PayPal or your bank.

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