Fix Error Something Went Wrong On HBO Max

HBO Max is one of the best streaming services out there, but many of its users suddenly started facing the following type of message: error Something went wrong on HBO Max.

The HBO Max issue is reported on almost all supported platforms of the app, such as phones Android, iPhones, TVs, PCs, consoles, browsers, streaming devices, etc. There can be many factors that can cause the problem but the following are found to be the main ones:

• HBO Max app outdatedIf the HBO Max app is outdated, it is possible that its incompatibility with HBO servers may not allow the app to get the required data from the servers and cause the “something went wrong” issue.
• DNS problem: A user may face the error if the network's DNS is unable to translate the web address of HBO servers in time and as a result, the app fails to communicate with your servers.
• firewalls from the system or the network: If your system or network firewall (such as a Pi-Hole) is not allowing HBO Max to communicate with your servers, then that can also generate the error message.
• Corrupt installation of HBO Max appIf the HBO Max app is not running its essential modules due to the corrupt installation of the HBO Max app, then that may result in the Something Went Wrong on HBO Max error issue under discussion.

How to fix something went wrong error on HBO Max?

If you are experiencing this error with your account HBO Max, you can try some of the methods that other affected people have successfully applied. So take note of the following:

Perform a cold reboot of the system/device

A temporary communication failure of the device or network equipment can cause the HBO Max issue being discussed, as the app is unable to load data packets from the HBO servers.

In this case, performing a cold reboot of the system/device and network equipment may resolve the HBO issue. But before you proceed, make sure that the device is not running out of space as it may cause the HBO issue in question.

• Turns off el device (such as a TV) or the system and the network team (such as a router or Wi-Fi extender).
• Now disconnect the power cables of the device or system and the network equipment.

• Then wait 5 minutes and plug the router's power cord back in.
• Now turn on the router and wait until it is properly powered on.
• Then, plug the device or system power cord back in and turn it on.
• Once the device is properly powered on, launch HBO Max and check if it works fine.

Update the HBO Max app to the latest version

If HBO Max is not updating to the latest version, it is possible that your incompatibility with HBO servers is preventing the app from loading content from the servers and causing the “something went wrong” issue.

Here, a user can fix the HBO Max error by updating the app to the latest version. To clarify, we will discuss the process of updating the Android version of the HBO Max app.

• Starts Google Play Store and search for HBO Max.
• Now tap on the HBO Max result and if an app update is available, hit the Update button.

• Once updated, restart application HBO Max and check if the problem is clear.

Force stop HBO Max app and clear HBO Max cache

If the HBO Max app is unable to access the required content from your cache or data (due to app cache or data corruption), then that may result in a problem that has gone wrong.

In this context, force stopping the app or clearing its cache/data may resolve the HBO issue. For illustration purposes, we will discuss the process for the Android version of HBO Max.

• Start Setup from the Android device and open Applications o Apps.

• Now select HBO Max and press the button Force stop.

• then confirms Force stop the HBO Max app and then launch it to check if it works fine.

• On the contrary, repeat the previous steps to force the shutdown of HBO Max and press where it says Storage.

• Now press the button Clear cache and then press the button Clear storage (or Clear data).

• Then, confirms to clear HBO Max storage and then check if the HBO Max issue went wrong.

Change the DNS settings of the device/system

HBO Max may continue to display the Something Went Wrong error message if your network's DNS is unable to translate HBO web addresses in a timely manner, resulting in a communication failure between the HBO Max app and our servers.

Here, changing the DNS settings of the device or system may fix the problem. To clarify, we will go through the process of editing the DNS settings of a Samsung TV.

• Starts Configuration from the TV and, in the left panel, select Red.
• Now click on Network status and open IP configuration.

• Then you must click DNS server and select where it says Enter manually.

• Now enter the following value of DNS of Google (or any other public DNS value):

8.8.8.8

• then guard changes in DNS settings and restart Samsung TV.
• After restarting, launch the HBO Max app and check if the issue is resolved.

Disable the system or network firewall

If the HBO Max app or HBO servers are unable to analyze the data packets between the two due to interference from the system or network firewall, then that can cause the HBO Max issue in question.

In this context, disabling the system or network firewall may solve the HBO Max issue. For illustrative purposes, we will discuss the process of disabling ESET and Pi-Hole firewalls on a PC with Windows.

Warning: Proceed at your own risk, as disabling a system or network firewall can be risky at times and may expose your system, network, or data to threats.

• Near the system clock, expand the hidden icons of the system tray and right click on the icon ESET.
• Now select Pause protection and then select the period (like 10 minutes) to disable protection.

• Newly, right click on the icon ESET in the system tray and select Pause Firewall.
• Now check if the HBO Max issue is resolved.
• Otherwise, you need to click on Windows, search Symbol of the system, right click on it and select Run as administrator.

Now run following:

hoyo

Once in the Pi-Hole interface, run following:

disable pihole

Now check if HBO Max is working fine. If so, add an exemption for HBO Max web addresses in the firewall settings. Once this is done, a user can enable el Pi-Hole firewall executing the following:

enable pihole

Try another browser

This issue can also occur if the browser in use is not compatible with the website and does not allow the website to load its essential components in the browser window. In this case, trying another browser may fix the HBO Max issue.

• Download and install another browser (if not already installed) on the system/device. If the problem occurs with a Chromium-based browser (such as Chrome or Edge), install a browser other than Chromium (such as Firefox).
• Now launch the other browser and check if HBO Max is working fine.

Try another network or use a VPN

If the network in use is losing essential data packets when passing traffic between the device and HBO servers, then that can cause the problem being discussed. Here, try another network or use a VPN may solve the problem. Before continuing, make sure to disable the Router VPN (if appropriate).

• Download and install a VPN on your device/system.
• Now start the VPN client y plug it in to a preferred location (such as the US).
• Then check if HBO Max is clear that something went wrong.
• On the contrary, cierra the VPN client and then disconnect the system/device from the current network.
• Then, the whole world the system/device to another network (such as a hotspot from a phone) and check if the HBO Max issue is resolved.

Reinstall the HBO Max app

A user may encounter an “oops, something went wrong” screen in the HBO Max app if the app installation is corrupted, as the app may fail to load modules essential to its operation.

In this scenario, reinstalling the HBO Max app may fix the issue. To clarify, we will go through the process of reinstalling the Android version of the HBO Max app.

• Start Setup from the Android device and select Applications or Applications.
• Now play HBO Max and then press the button uninstall.

• then confirms to uninstall the HBO Max app and then, restart the device.
• When rebooting, reinstall HBO Max and check if it works properly.

Create a new user

A user may encounter this error message when using HBO Max if their user profile on the device or system is corrupted, as HBO Max may not be able to access device/system resources essential for its operation.

In this case, creating a new user on the device or system may solve the problem. To clarify, we will go through the process of creating a new user account on a Windows PC.

• Create a new user profile on the Windows PC and close the session of the current user account.

• Now log in la newly created windows account and check if HBO Max is working properly.
• If that fails, then a user can contact HBO support to resolve the HBO Max issue.

I hope that with these tips you can solve the error something came out on HBO Max and you can continue enjoying the programming that this platform offers. Thank you for always visiting us, hopefully, we will continue reading in other publications. Leave your comment and share our guides.