How to Fix Disney+ Error Code 1017

El error code 1017 en Disney Plus means that the cache or installation of the application Disney Plus are corrupted. Also, incorrectly configuring the DNS settings of your device (or router) can also cause the issue in question.

The problem arises when the user tries to use Disney Plus (regardless of platform, browser, Android, iOS, TV, etc.) but you get the following message: We have a problem. Please exit the application and try again. Error code: 1017 – Services_Startup_Failure.

To help you solve this situation, we invite you to continue reading this post and discover the most effective methods with us.

How to fix error code 1017 on Disney Plus

Before you try the solutions we are going to mention to fix error code 1017 on Disney Plus, make sure that your device is compatible with Disney Plus (even if it was working fine before, because an OS or app update can push your device to incompatible devices).

1.- Restart the device and the network equipment.

A temporary communication failure between your device and Disney servers may cause the Disney Plus app to display error code 1017. In this case, restarting your device and network equipment (such as a modem or router) may resolve the issue.

• Firstly, turns off your device (e.g. Samsung TV) and network equipment (modem, router, etc.).
• Now unplug all devices (TV, modem, router, etc.) from the power supply and disconnect them each.
• Then wait 5 minutes y reconnect the devices with each other.
• What follows is connect againthe devices to the source of eating y turn them back on.
• After this, you should launch the Disney Plus app and check if it does not have error code 1017.

2.- Clear the cache of the Disney Plus application

The Disney Plus app may display error code 1017 if your cache is corrupted. In this context, clearing the cache of the Disney Plus app may resolve the issue.

Clear cache of the Disney Plus Android app

• Start the Configuration from your Android device and open the Application Manager (or Applications / Applications).

• Now select Disney Plus and touch the button Force stop.

• Subsequently, confirms to force stop the Disney Plus app and open Storage.

• The next thing is to touch the button Clear cache y restart your device to check if the Disney Plus app is not experiencing error 1017.

Clear Cache on Disney Plus App for Samsung TV

• Open the TV settings and press the button Above on your remote (make sure you don't click on anything).
• Now, within the menu that is displayed, scroll down to the bottom of the screen and open the Device administrator TV.
• Then, keep scrolling to the right until i know show the Application List and scroll to find the Disney Plus app.
• Now you have to select Show details y Clear cache from the Disney Plus app.

• To continue you have to Reiniciar your TV and check if the error code 1017 issue is resolved.
• If that didn't work, start the option Configuration from your TV and open where it says Transmission:.
• Now open Expert Configuration and select HbbTV Setup.

• Next you have to select the option that says Delete navigation data y confirms to delete browsing data.
• then restart your TV and after restarting, check if the Disney Plus app is working properly.

3.- Edit your device's DNS settings

The Disney Plus app may display error code 1017 if your device's DNS settings are not configured correctly. In this scenario, properly configuring your device's DNS settings may resolve the app's error 1017. Disney Plus.

Edit the DNS settings on your Android device

• Slide your finger up(or down) to open the quick setup of your phone and hold down the icon of Wi-Fi.
• Now hold down tu Wi-Fi network and select Modify network.
• Then select Show Advanced Options and touch where it says IP configuration.
• Now choose Static and enter the following values: DNS 1: 8.8.8.8 / DNS 2: 8.8.4.4

• After this, you must savechanges and check if the Disney Plus app is working properly.

Edit DNS settings on Samsung TV

• Start the Configuration from your Samsung TV and go to the tab Red.
• Now open the option that says Network status and select IP configuration.
• Then, you have to check if the DNS server is set to Automatic, if so, set it to Google DNS (or any other DNS server), that is: Primary DNS: 8.8.8.8 or Secondary DNS: 8.8.4.4
• If DNS server It is already set to Google (or other), set it to Automatic.
• Once the DNS server is changed (either automatic or Google), launch the Disney Plus app to check if it is free of error 1017.

If that didn't work, check to see if you can change the DNS configuration (either Automatic or Google) of your router (if supported) fixes error 1017.

4.- Reinstall the Disney Plus app

You may encounter error code 1017 in the Disney+ app if your installation is corrupted. In this context, reinstalling the Disney Plus app may resolve error code 1017.

Reinstall the Android version of Disney Plus

• Start the Configuration from your phone and open Applications (Application Manager or Applications).
• Then select the application Disney Plus and touch the button uninstall (but before that, make sure to Clear Cache and Data in Storage settings, as discussed above).

• Now you must confirm to uninstall the Disney Plus app and then restart your device.
• When you restart it, you have to reinstallthe Disney Plus app and check if error 1017 does not appear.

Reinstall Disney Plus app for Samsung TV

• Start the Configuration from your TV and open the option that says Applications.
• Now you have to select the option that says My applications and open the Options (located near the bottom right of the screen).
• Then, highlight the application Disney Plus y hold down the button of selection on your remote until another menu appears.
• The next step is to select the option that says Reinstall and let the process complete.
• Finally, you have to restart tyour TV and when it restarts, launch Disney Plus to check if you don't have the error code 1017.

5.- Reset the Smart Hub on the Samsung TV

If the error 1017 persists even after reinstalling Disney Plus or if you are one of those unfortunate users who are unable to uninstall Disney Plus because its manufacturers (like Samsung) have created the Disney Plus app as a system app (which cannot be uninstalled).

In this case, resetting the Smart Hub (which is used to download third-party apps to your TV) to default (or doing something similar on the other devices) may resolve the issue. Before you proceed, make sure to write down the app logins.

• Start the Configuration from your Samsung TV and select Support.
• Now open Self-diagnosis and select where it says Reset Smart Hub.

• Then, you must confirm to reset the Smart Hub and launch Disney Plus (you may need to install it) to check if it is working properly.

6.- Edit the router and network settings

The Disney Plus app may display error code 1017 if your device's router or network settings are not configured properly. In this context, editing the related router or network settings may resolve Disney Plus error 1017.

• First, connect your device (e.g. Samsung TV) directly to the Internet without a router / modem and check if the Disney Plus app is working fine. If not, you can Contact your ISP to check if you are restricting an essential resource for Disney + or try another network (such as your phone's hotspot) or use a VPN.
• If the problem is resolved after connecting the device directly to the Internet, check if there is a router/modem setup that is causing the problem.

Users are reporting the following settings to fix the issue (you can check if any of these fix the issue for you):

• Check if you put the modem in standby mode. transfer solves the Disney Plus problem.
• Check if you connect your device (e.g. Samsung TV) to the router IPTV port(you can find the port in the IPTV tab of your router settings) fixes error 1017.
• If the problem persists, you can contact Disney+ Customer Serviceand ask them to Unblock your IP address.

If you put into practice each of these potential solutions you will be able to put an end to this annoying failure. If you know of another method that works, you can share it in our comments section below. Also, if you liked our material, don't hesitate to show it to the rest of your friends. Remember that there is a lot of technological information for you on our portal, visit us whenever you like. See you in our next post.