How to Fix Error 0x0000013A on Windows 11

Some users of the newly released Windows 11 are dealing with a strange issue where every attempt to put the computer to sleep ends with a crash. Upon investigating the crash caused by using the Event Viewer, the code shown is the following: error 0x0000013A.

We have investigated this particular issue thoroughly and found that this type of error always indicates a kernel-related issue where the heap manager has detected an underlying corrupted heap issue. If you want to learn more about this flaw, please continue reading our blog post.

What causes error 0x0000013A in Windows 11?

Now, when it comes to this issue, there are several possible underlying scenarios that could lead to the emergence of this problem. Here is a list of possible culprits that you should pay attention to:

• Update or uninstall Dell support software: It turns out that if you are using a Dell computer and have the support software installed, those programs may be responsible for causing the operating system to crash during hibernation. So far, there is no other solution other than uninstalling the Dell Support Center.
• Generic drivers are causing a kernel crash: another reason why you can expect to see this error when you try to put your Windows 11 sleep is a series of generic Wi-Fi, Bluetooth and controller drivers USB of those of us who have migrated from a previous version of Windows. In this case, the easiest way to solve the problem is to run the driver wizard Intel and replace generic drivers with dedicated Intel equivalents.
• Kernel conflict caused by Paragon software: There is a driver (BioNTDrv_WINK.SYS) that is often listed as being responsible for the crash (inside crash dumps). This is a driver that is installed with the Paragon software, so the easiest solution to fix the kernel conflict is to uninstall the problematic tool completely.
• Outdated BIOS versionAnother scenario where you can expect to see the 0x0000013A error during hibernation or idle modes is an outdated BIOS version that is unstable when it needs to adapt to Windows 11 Low Power Mode. In this case, you should see if there is a new version available for your BIOS and install it.

How can I fix error 0x0000013A?

To fix this annoying error on your Windows 11 operating system, there are different methods that can help you. Take note of the following recommendations:

Uninstall Dell Support Center (if applicable)

In case you are using hardware Dell, you should be aware of this strange incompatibility between Windows 11 and the Dell Supporting Center utility.

This could change in the future, but as of now, many desktop, ultrabook and laptop users will be using the same laptops. portable Dell reports that their Windows 11 installation crashes whenever they put it to sleep or after leaving it idle for a long period of time.

Important: If you are not using any Dell hardware or the Dell Supporting Center tool is not installed, skip this method entirely and go directly to the next method.

It turns out this happens because of a program called Dell Supporting Center which apparently conflicts with a kernel process and causes the operating system to crash.

As of now, the only way to resolve this major issue with Dell computers running Windows 11 is to simply uninstall the Dell Support Center.

Nota: If a new version of the program is released, you can also try installing the latest version and see if Dell engineers have fixed the conflict.

If you are looking for step-by-step instructions to solve this problem, follow these practical instructions that we show you right now:

• Press the Windows key + R to open a dialog box Run. Then write appwiz.cpl inside the text box and press Enter to open the menu Programs and Features.
• Once you see the windows of User account control, Click on Yes to grant administrator access.
• Inside the menu Programs and Features, scroll down the list of installed programs and locate Dell Support Center.
• When you find the right program, right click on it and select uninstall in the context menu that just appeared.

• Within the uninstallation screen, follow the on-screen instructions to complete the uninstallation of Dell Support Center, then restart your PC and see if the issue has been resolved by putting your PC into hibernation mode once again.

Nota: If you like this tool, you can also go to the Dell Official Download Page and download the latest renamed version of this tool: Dell Support Assist . In addition, you can find Other troubleshooting steps you can try for Dell computers.

Now, if you still get the same error 0x0000013A even though you have uninstalled the Dell Supporting Center tool, then try this method below.

Run Intel Driver Assistant to install all supported drivers

If the first method above was not applicable in your case, the next thing you need to worry about is a potentially conflicting generic driver that is forcing the system to crash while in low power mode.

This is commonly reported to occur with generic drivers that have been migrated to Windows 11 from a previous version of Windows.

Several other users who have dealt with this particular scenario have confirmed that crashes with error 0x0000013A have stopped once they used the Intel Driver Assistant to replace the generic equivalents of the CPU, Bluetooth, and Wi-Fi Card drivers with Intel equivalents.

If you also want to perform this solution, follow these simple steps below:

• On your Windows 11 computer, open your default browser and navigate to the Intel Driver & Support Assistant Official Page.

Nota: If this is your first time using this tool, you will be prompted to install a small utility that will scan your system locally for outdated drivers and firmware. If prompted, install the local tool as instructed.

• Once the tool is installed locally, wait until it scans your system for possible outdated drivers. If any issues are found, click the button Download all and wait for the utility to download all pending drivers.

• Then click Install all to replace all current generic drivers with dedicated Intel equivalents.
• When prompted to restart your PC, do so and see if the problem is resolved once the next startup is complete.

In case you are still seeing the same error 0x0000013A after your Windows 11 operating system crashes when you put it to sleep, then continue with the next method we have shown below.

Uninstall Paragon software and remove BioNTDrv_WINK.SYS (if applicable)

A driver that is commonly mentioned as a possible cause of this type of KERNEL_MODE_HEAP_CORRUPTION crash is BioNTDrv_WINK.SYS. This is a driver that is normally installed with the Paragon software.

BioNTDrv_WINK.SYS is a backup software driver or cloud service that is known to conflict with certain kernel processes in Windows 11.

If you find yourself in this scenario and have the Paragon software package installed, the first thing you should do is go to the developer's website and install the latest available version.

In case that is not an option for you (since you already have the latest driver version installed), the only option you can resort to is to simply uninstall the conflicting software.

Follow the guide below for step-by-step instructions on how to do this:

• Press the Windows key + R to open a dialog box Run. Then write appwiz.cpl inside the text box, then press Enter to open the menu Programs and Features.

• Once you see the User account control, Click on Yes to grant administrator access.
• Inside the menu Programs and Features, scroll down through the list of currently installed programs and locate the entry associated with the software Paragon.
• When you see it, right click on it and select uninstall in the context menu.

• Within the uninstallation screen, follow the on-screen instructions to complete the uninstallation instructions until you successfully get rid of the software.
• Restart your PC and see if you still have the same type of crash when you try to put your Windows 11 PC to sleep.

If this method was not applicable for you or if you have already uninstalled Paragon software and the error 0x0000013A (KERNEL_MODE_HEAP_CORRUPTION) is still occurring, move on to the final solution described below.

Update the BIOS version to the latest

If none of the above methods have been effective in your case, the final culprit you need to investigate is an outdated BIOS driver that is not actually compatible with the Windows 11 preview build you currently have installed.

Nota: Please note that Windows 11 has only just been officially released, so motherboard manufacturers are just now starting to roll out BIOS firmware updates to accommodate this new operating system.

As of now, most major manufacturers have released BIOS updates to improve kernel stability on Windows 11. Most likely, installing the BIOS update compatible with your motherboard may fix the error. 0x0000013A that appears when you switch your PC to low power mode.

Of course, BIOS interfaces will vary greatly between different motherboard manufacturers, so we won't be able to provide you with a dedicated guide that walks you through the entire process of updating your BIOS version to the latest one.

But a good start is to take There and read the official documentation provided by your motherboard manufacturer regarding updating your BIOS. Here are some useful links:

• Dell
• ASUS
• Acer
• Lenovo

Nota: If your motherboard is not listed above, please search for it on Google about 'B' IOS Update + motherboard model' and take the time to read the documentation carefully to understand the entire process.

If your motherboard manufacturer recommends that you update via flash drive, follow the instructions below for a general guide showing you how to set up a flash drive and use it to update your current BIOS version:

• First things first, start by making sure you have a blank USB flash drive at your disposal. If you have important data on your drive, take the time to store it before moving on to the next step.
• Then open the File Browser, Right click on the flash drive and select Format in the context menu.

• Within the Format screen, choose FAT32 from the file system options, then click Quick format and press the button Home To begin the process.

• Once the operation is complete, visit the motherboard manufacturer's website and download the BIOS update after taking the time to read all of the documentation regarding the update.

• After downloading the latest BIOS driver, paste it to your flash drive (following the instructions).

Important: You may need to place the BIOS update in a specific folder, so take the time to read the documentation properly.

• Once you successfully copy the BIOS update to your flash drive, restart your PC and press the key SETUP on the home screen to access the BIOS setup.

Nota: In case you cannot see the screen of setting On the screen, press the Esc key, the key Dell I am one of the following F keys: F2, F4, F6, F8, and F12. Additionally, you can search online for specific instructions on how to access your BIOS setup based on the motherboard model you are using.

Once you are finally inside the BIOS setup menu, look for the setting Advanced (Expert) and see if you can spot an option similar to Update system BIOS (or similar).

Finally, follow the remaining instructions to complete the BIOS update, then reboot your PC normally and see if the 0x0000013A error is now fixed.

This way you can put an end to this annoying error. If you know another effective method to fix the fault, do not hesitate to share it below in the comments box. Thank you for your visit, we will see you in the next guide.