Blank Screen On Skype. Causes And Solutions

Skype is an application that is vulnerable to errors, ranging from the 'Camera is not detected' error to the classic blank screen. The latter usually appears when you try to log in, and instead of getting an authorization form, you'll be met with the blank screen in skype.

In older versions, only a blue screen is displayedIn this case, the white screen is linked to failures in the operating system, instability in the network connection and an incomplete Internet Explorer, since this browser is the one used by default in Skype to load the form.

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What are the reasons for Skype going blank?

 

The reasons why we get a blank screen on Skype are extensive. Among the most common are: a network disruption, and therefore, communication at the start of the application or program. This can happen because there was an Internet disconnection, the provider has faults or simply, there is a malfunction in the WIFI router.

Among other reasons are the inconveniences that are related to the Internet Explorer browser, which is, by default, responsible for loading the welcome form in the application, and if any factor interferes, the white screen will appear when starting the program.

If the error is due to such a reason, We have two ways to solve it quickly: clear the browser cache or reset the settings to factory settings. If the error still appears after this, it is because the cause of the problem goes much further. In other words, it is due to an error in the device's operating system.

Operating system failures

When you have checked all the possible reasons and still don't have the solution to the white screen error on Skype or Whatsapp, you will have no choice but to check the operating system. If you want to do this, close the application and make sure it is not running in the background.

Open a run dialog box, type regedit followed by the route 'HKEY_LOCAL_MACHINESOFTWAREClasses.css', locate 'Content Type' and proceeds to rectify the values, which will be displayed as 'application/text-css'. You must change to 'text/css', then click Accept and then restart the application.

Check that the error does not continue to appear. If so, it is because it was due to system failures in the first place. If the white screen in Skype continues to bother you, proceed to apply the following methods.

How to fix Skype “Blank Screen” error?

When you log into Skype on a PC, its usual behavior is that the Internet Explorer browser opens and a welcome form appears requesting data, and once entered, the application interface loads completely. If this does not happen, you should go to the general configuration from the browser.

Once there, you can resolve it by resetting the browser settings. If you want to do this, you need to go to the tab advanced, locate the section personal data cleansing and click on reset and restart the computer. Then, you need to restart the app to finally be able to make video calls with Skype from any PC without any problems. If it didn't work for you, you can try the following solutions for other devices:

1. Exit Skype

This is a It turns out to be more effective in mobile devices, specifically in Android o iOS, as users usually fix this error by logging out of Skype, and then start pressing the home button multiple times to force close it. After finishing, they restart the mobile device, and when the whole process is over, they reopen and log in to the app and check if the white screen still appears.

2. Delete the application or force stop it

This is a universal solution, since if any application suddenly stops working or its performance starts to slow, the ideal thing to do is to delete the application, or force it to close.

This is the case of Skype; at the time the white screen error, the best way to solve the problem is to cut it off at the root, that is, delete or uninstall it and then re-enter Google Play, and download it again.

You can also choose to go to setting, enter the tab of applications, click on Skype, let it load and then click the button 'Force closing'. Then, you just need to enter your credentials and log in.

You need to read: Skype keeps closing | Fix on Windows or Mac

3. Reinstall the App with its updates

Finally, if none of the above works, you have no choice but to reinstall the application, along with its updates to renew it and run it. In this way, the blank screen error on Skype is expected to be eliminated. In fact, this is one of the first procedures to perform because it can even fix problems with the microphone.

FAQs

Below we answer some of the questions and doubts frequently asked by Skype users:

How do I put a Skype call on hold?

If the dial pad does not appear automatically, in the call window, click the icon Call controls to reveal the dial pad. Tap the option Call waiting. The caller will be placed on hold until you resume or transfer the call. A banner message shows that the call is on hold.

How do Skype video calls merge?

To merge the new call with the call on hold, return to the original call window. In the call window of the Skype for Business, click on the icon (More options). Choose Merge this call and place the desired recipient to merge the call. Click on the icon End call to end your connection to the call.

How to put Skype calls on hold on iPhone?

Press and hold the mute button. To talk hands-free, press the audio button and choose an audio destination.

How do you put a call on hold and answer another call?

Tap the green Answer icon to answer the incoming call. The call you are on is put on hold. You can also send the call directly to voicemail by tapping the Ignore icon; the incoming call is sent directly to voicemail.

How long is too long to wait?

According to research, all it takes is one minute of waiting and nearly 60% of customers hang up. In a survey of “more than 2500 consumers, nearly 60% of respondents believe that one minute is too long to be on hold.”

When you put someone on hold, can they hear you on their iPhone?

During a phone call, press and hold the button Silence. It will become a button «To hold back» and it will be highlighted in blue, just like the button Silence. When Waiting is enabled, no one on the call will hear anyone else.

Take a look at: How To Delete Skype Call History

Final thoughts

Some users are surprised to find a blank screen in Skype when they launch the application (in older versions, it's a blue screen with the Skype logo). The only thing displayed is the menu bar, which unfortunately doesn't help to understand what the problem is and how to fix it. But in your case, this is not a problem because you already know the solutions to this problem.