- Atos has integrated Espressive Barista, a solution of Generative AI, to improve IT support on its Digital Workplace platform.
- Espressive Barista enables personalized assistance and automation, optimizing There incident resolution rate of up to 50%.
- The solution transforms the work experience by reducing downtime and increasing employee productivity.
- More than 200.000 licenses have already been implemented, expanding their use to departments such as human resources.
Atos, In collaboration with Espressive, has marked a milestone in the transformation of the digital workplace by integrating the technology of Artificial Intelligence generative on its platform Digital Workplace Experience EngagementThrough this alliance, the company has launched Espressive Barista, a conversational digital assistant designed to simplify and automate IT support tasks, improving the accessibility y customization from service.
Barman It is distinguished by being a solution based on IA operating 24 hours a day, 7 days a week, providing immediate assistance y Custom to employees. This innovative conversational agent has proven to be a key tool for optimizing the half time incident resolution, allowing technical teams to focus on more complex problems.
A solution designed for the contemporary work environment
In a professional environment where the hyperpersonalization, accessibility and efficiency in problem solving are crucial, Espressive Barista is positioned as a revolutionary solution. Thanks to the strategic agreement signed between Atos and Espressive a year ago, more than 100,000 users have already been implemented. 200.000 licenses of this tool. The results have been remarkable, managing to resolve up to 50% of IT support incidents using conversational AI. This has encouraged many companies to extend the use of Barista to areas such as human resources and other departments, expanding its functionality beyond technical support.
Tangible impact on productivity
Barista uses advanced technologies such as generation augmented by recovery to facilitate the search for answers in corporate knowledge bases, in addition to automate frequent tasks such as password reset and secure access to information. This has allowed us to significantly reduce the time of inactivity and improve the Experience of employees in digital environments. Users have reported a notable increase in the productivity and in the satisfaction general thanks to the intuitive and personalized capabilities of the tool.
Senior Vice President of Digital Workplace at Atos, Leon Gilbert, stressed: “The positive feedback from our customers on the partnership with Espressive confirms the value of people-centric platforms, supported by advanced technologies. Barista not only saves time, but also allows employees to focus on strategic tasks.”
Towards a more humane and efficient work environment
This integration of generative AI reinforces Atos’ strategy to lead digital transformation in the workplace. By focusing its efforts on a people-centric model, the company seeks to transform the end-user experience, reduce downtime and foster a more productive and efficient environment.
For its part, Pat Calhoun, CEO and founder of Espressive, highlighted: “Our collaboration with Atos has validated how conversational AI can redefine IT support, turning traditional challenges into efficient and intuitive solutions.” He also emphasized that the success of this technology demonstrates the potential of AI models to transform critical areas of business.
Technological innovation at the service of companies
Atos and Espressive have demonstrated that the implementation of artificial intelligence technologies can go beyond simple technical assistance. The inclusion of Generative AI Barista has also facilitated secure access to answers available on the web and has improved the gesture de conocimiento within organizations. Clients from different sectors have expressed interest in expanding the use of this solution to other departments, such as human resources, highlighting his versatility y utility.
With a vision to the future, Atos continues to bet on the implementation of tools that combine automation y IA to ensure a more efficient work environment adapted to the needs of each employee.
A significant change in technical support
The integration of Espressive Barista on the Atos Digital Workplace platform is marking a turning point in the way technical support tasks are managed within companies. This technology not only optimizes operational processes, but also places the employee at the center, ensuring that their needs are met quickly and effectively. The collaboration between Atos and Espressive highlights how generative AI can become a fundamental pillar for improving the performance and satisfaction of work teams in an increasingly digitalized world.
Passionate writer about the world of bytes and technology in general. I love sharing my knowledge through writing, and that's what I'll do on this blog, show you all the most interesting things about gadgets, software, hardware, tech trends, and more. My goal is to help you navigate the digital world in a simple and entertaining way.
Comments are closed.