VIDIV's Victoria AI: The voice assistant revolutionizing e-commerce and sales

When we think about the technological innovations that are marking the immediate future of e-commerce, the question usually comes to mind Artificial Intelligence applied to chatbots, virtual assistants and sales automation software. However, there are proposals developed in Spain that go much further and take human-machine interaction to a truly advanced level, integrating voice, gesture recognition, and even emotional personalization.

Among these solutions, the following stand out strongly: Victoria, VIDIV's artificial intelligence developed by Visual MS, which promises to revolutionize the way we buy and sell on the Internet thanks to its advanced technology commands Voice assistants, inclusive accessibility, and a future-oriented vision for both individual users and businesses. Throughout this article, we'll break down everything you need to know about Victoria AI: how it works, what new features it offers compared to other assistants, what specific benefits it offers for both e-commerce and sales teams, its potential in accessibility and personalization, and many other interesting facts you probably didn't know about.

VIDIV's Victoria AI: The voice assistant that makes a difference

Victoria isn't just another conversational chatbot. It's an artificial intelligence voice assistant designed to interact with hundreds of users simultaneously and in real time, capable of fluid, natural-feeling conversations. This tool allows users to make purchases, resolve questions, obtain information, or even complete transactions, all using only voice commands and without having to manually manage the website.

The big trick Victoria IA's strength is not only her ability to speak and listen, but her Ability to understand user intent, filter relevant opportunities, and transfer only qualified leads to human teams.. This means a radical improvement in business processes: less wasted time and more focus on truly promising businesses.

Thanks to LiveKit's patented technology, used for years by the Visual MS team and recently adopted even by giants like OpenAI, Victoria AI achieves ultra-fast responses, with latencies below two milliseconds. The result is a near real-time conversational experience.

Victoria IA's dual focus: B2C and B2B

One of the most striking elements of Victoria IA is that it is designed for both the end customer (B2C) and the professional and business environment (B2B). In the first case, any e-commerce site can integrate the voice assistant into its website and allow users to purchase products using only their voice. Whether you're looking for clothing, music, travel, books, or other services, the system can guide you step-by-step through the purchasing process, answering any questions along the way.

In the B2B field, Victoria AI acts as an automated SDR (Sales Development Representative), qualifying leads and filtering the most interesting opportunities before transferring them to sales teams.This reduces the amount of work spent on repetitive tasks or unpromising conversations, freeing up resources to successfully close the most valuable opportunities.

Accessibility and inclusion: voice as the key for everyone

One of Victoria IA's greatest achievements is having eliminated one of the historical barriers to internet browsing: accessibility for people with visual impairments. Unlike other assistants or automation systems that require some keyboard, mouse, or touchscreen control, this tool allows you to not only navigate but also purchase and complete transactions using only your voice.

This represents a huge qualitative leap. In terms of digital accessibility, ensuring that anyone, regardless of their visual abilities, can interact with the customer's website, make purchases, and obtain all the necessary information without relying on third parties. Victoria AI is not just a technical aid, but a way to improve the autonomy and user experience of broad groups.

The technology behind Victoria: speed and precision at the service of the user

The Victoria AI engine is based on the most advanced audio and video processing solutions, specifically thanks to the integration with LiveKit, a technology that allows the synchronous transmission of voice and video in streaming on a large scale. This translates into two main advantages: ultra-fast response and management of multiple conversations at once without losing quality of interaction.

While other systems may run slower or have uncomfortable wait times, Victoria AI responds almost instantly, recognizing user commands and responses in less than two milliseconds. Furthermore, the system adapts to the gender and voice style preferred by each company, and is even capable of replicating corporate, managerial, or other voices if the client so desires.

A particularly striking case is that of companies that have requested to personalize the assistant with the voice of their CEO, and even use the recording to perpetuate the person's legacy in the organization after their death. It's not just a technical issue, but also a matter of providing emotional value and brand identity to every interaction.

All the competitive advantages: Why does Victoria outperform other assistants?

Victoria AI stands out from other solutions on the market due to its focus on user experience, personalization, and cost control. Other voice assistants, especially those developed outside of Spain, often require international calls or servers located in the US or other countries, which significantly increases the cost of the service and creates latency or local adaptation issues.

In the case of Victoria IA, All communications are managed through Spanish national numbers., ensuring not only a much faster response time but also eliminating the extra costs associated with cross-border calls. This competitive advantage makes the solution attractive to both SMEs and large companies, who can control their budget without sacrificing quality customer service.

Furthermore, voice customization and the ability to adapt the assistant to each company's needs make Victoria AI a truly flexible alternative geared toward each client's business objectives.

From e-commerce to lead generation: concrete use cases

Victoria AI has been designed to integrate into any online store, allowing users to complete orders using only their voice. This represents a huge advantage in terms of usability, speed of purchase, and end-customer satisfaction, as customers can resolve questions, add products to their cart, or make payments simply by chatting with the assistant.

But its applications do not stop there. In the business world, Victoria AI is a powerful tool for lead generation and qualification.The system is able to automatically filter the most relevant opportunities, prioritizing those most likely to convert into real sales. This way, sales teams only have to intervene in the most promising cases, optimizing time and resources and increasing their success rate.

User Experience: Natural, Real-Time Conversations

One of Victoria AI's most valued features is the naturalness of the conversations it holds with users. Natural language processing and response modeling ensure that the system doesn't sound robotic or forced, but instead engages in understandable and logical dialogues with each person.

This is especially important in purchasing contexts, where the user may have questions, change their mind, or need personalized assistance. Victoria AI's ability to adapt in real time to each user's needs and respond consistently makes the difference., generating trust and increasing the probability of closing the sale.

How Victoria AI integrates: simple and flexible implementation

Victoria AI has been developed with a low-code approach, making it easy to integrate into websites, e-commerce platforms, and internal business systems. The Visual MS team has put special attention into simplifying the installation and customization process, allowing companies of any size to benefit from its advantages without the need for large investments or specialized technical teams.

Furthermore, thanks to the system's modularity, Victoria AI can be adapted to different technological environments, ensuring compatibility with major browsers and devices, and even evolving the tool as new business needs arise.

Future innovation: from voice recognition to gestural and emotional analysis

One of Visual MS's most ambitious future plans with Victoria AI is to incorporate facial and emotional analysis technologies. This would allow, for example, the system to identify if a person is losing attention during a conversation (due to drooping eyes, yawning, etc.) or to detect nonverbal signals that indicate doubt or confusion.

These capabilities would open the door to even more humanized interactions, where the assistant not only responds to what we say but also interprets how we feel, adapting its speech to maximize the user experience or the effectiveness of sales efforts.

The development of these advanced features would place Victoria AI at the forefront of global technology in voice assistants for e-commerce and B2B environments.

Extreme Personalization: Your Company's Voice, Your Brand, and Your Legacy

Victoria AI's vocal customization goes far beyond choosing between a male or female voice. The system allows specific voices to be emulated from real recordings, allowing a company to use the voice of its founder, a recognizable figure, or even key employees as a corporate identity.

This level of personalization not only reinforces branding and customer engagement, but also adds a powerful emotional component. There are already real-life cases in which a company has requested that Victoria AI use the voice of a deceased CEO to perpetuate his presence and legacy through the assistant. It is an example of how far technology can go when applied with both a practical and human perspective.

Implementation in Spain: proximity and cost optimization

One of the major drawbacks of other voice assistants—especially the more international ones—is the added cost of calls or data transmissions outside of Spain. Victoria IA solves this problem by managing all communications through national numbers, eliminating additional costs, ensuring faster response times, and strictly complying with local data protection laws and regulations.

For any company operating in the Spanish market—whether an e-commerce business, a consulting firm, an SME, or a large corporation—this technical and legal proximity represents a significant competitive advantage, minimizing risks and facilitating the contracting and scaling of services.

Trajectory and experience of Visual MS and VIDIV

The development of Victoria IA is the result of more than five years of continuous work on web solutions focused on audio and video communication. Visual MS, from its headquarters in Vigo and the A Granxa Industrial Estate, has been perfecting its systems to become a national leader in intelligent assistants and real-time voice processing.

The accumulated experience in integrating synchronous technologies, the firm commitment to accessibility, and the collaboration with top-tier technology partners ensure that the Victoria AI project is not a mere promise, but a robust and constantly evolving reality.

Future prospects: what's to come

If there is one thing that characterizes Victoria IA, it is that she does not stop at what she has already achieved. The Visual MS team continues to work to incorporate new features, improve semantic understanding, adapt the system to co-official languages, and strengthen user security and privacy.

Future versions could include integration with external platforms, open APIs for developers, and a progressive advance toward emotional and gestural understanding. If the present is already disruptive, the future of Victoria AI promises to take human-computer interaction to levels barely imagined a few years ago.

VIDIV's Victoria AI is positioned as one of the most solid and innovative ventures in the field of AI-powered voice assistants., both for its technical performance and for its customization, accessibility, and focus on business results. Its Spanish development, attention to detail, and forward-looking vision make this solution one of the most promising for those looking to improve the user experience, optimize business processes, and be prepared for the next digital revolution.