FIX: Outlook has red X marks instead of images

Last update: 04/10/2024

Microsoft Outlook often fails to display images. Instead, you'll see a blank area where the image should have appeared. Another sign that something is wrong is the presence of a Red X You know something is wrong when you open the package. It's also not the best experience to lose your pictures inside your mail.

But there are ways to avoid this problem. It is important to make a backup before changing registry values. This will ensure that the solution works. Here is how to do it if you are not familiar with the process.

What to do when Outlook images are replaced by red x symbols?

  1. Save changes
  2. Fix an Outlook configuration error
  3. Reset Internet Explorer settings

It may be helpful to understand the root cause of the problem before moving on to solutions. Images may not be embedded correctly in the message. Or the registry value may not have been set.

1. Changes in the registry

This is how you do it

  1. Use cases regedit In the search field on the taskbar, select Registry Editor .
  2. You can check the following options in the left panel:
  3. HKEY_CURRENT_USER Software Microsoft Office x.0 Outlook
  4. Click here Optional > E-mail
  5. The value is here DWORD The right panel should have – Attach images to your document Must have a minimum value of 1.
  6. (Here xo I know It refers to the version of Office that is installed on your computer. You can use this example to illustrate 2016 Office Should be 16.0 , Office 2013. > 15.0 , 2010 Office > 14.0 ).
  7. If you don't have the value of the previous record defined, add it Attach images to your document With a price of 1 Change the value of an existing property Attach images to your document A 1 .

Below you will find some steps to follow.

  1. To The Registry Editor Choose HKEY_CURRENT_USERSoftware Microsoft Office Perspective: x.0 Mail option
  2. Click on the right panel to select Value of a new DWORD .
  3. Name the value DWORD As an Attaching images to documents .
  4. Next, click on the column header Don't forget the data Make sure the value has been set 1 . You can modify it 1 If another value is indicated,
  5. This is the case. Close The Registry Editor .
  6. Reboot Outlook . Now all images can be displayed in emails. If images are still not visible, you can try the next step.
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2. Fix Outlook Misconfiguration

Outlook emails show an X instead of the actual images Configuring the Trust Center Changes may be necessary. Here's how to do it.

  1. Starts Outlook
  2. Please click on Archive > Optional Starts on The Outlook Options window.
  3. Please click on Trust Center You can choose from the options that appear in the panel on the left. In the The Trust Center window Window, select Automatic download You can choose from the options that appear in the left panel.
  4. Make sure you select the correct option You should not automatically download images via HTML emails or RSS messages Not verified.
  5. Please click on You accept Still in You accept To close all configuration windows
  6. Close Outlook Reopen the file.
  7. You can now choose any message that contains embedded images and display it in all its glory.

3. Reset Internet Explorer settings

You can reset all IE settings to display images in Outlook emails. Here are the steps to follow.

  1. Starts Internet Explorer .
  2. Just click on cogwheel Click on the top right corner to select Internet Options .
  3. El Internet Options Select the tab Advanced The button is as follows reset In the next section Reset Internet Explorer settings .
  4. A confirmation box will appear in which you must press reset again.
  5. Please click on You accept To close all intermediate windows
  6. Close IE .
  7. Restart Outlook and all messages will display the embedded images.

These steps will allow you to recover your images in your Outlook messages.

For more information on related topics, please see these links:

  • Windows 10 does not allow opening Outlook
  • Outlook runs slowly on Windows 10 Here are 14 possible solutions
  • FIX: Outlook emails stuck in outbox
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