I don't remember my Windows 11 PIN: all the solutions

You've sat down at your PC, typed in the code, and... nothing; the system won't let you in because you can't remember your PIN. Don't worry, it's more common than it seems. Windows 11 offers several ways to resolve this issue. In this guide, you'll find all the options for resetting it, whether you use a Microsoft account or a local account, with clear instructions and solutions to common errors. The goal is that you can regain access without forma tear nor lose your data.

It's worth understanding something from the start: the PIN isn't "recovered" as such; it's replaced with a new one. The path may also vary depending on your account type, whether you have an internet connection, or whether a "Forgot PIN" button appears on the login screen. We'll cover it all here: reset the PIN from the lock screen, change it from Settings if you already log in, reset your Microsoft account password and alternatives when something goes wrong.

Before you start: Requirements, account types, and what to expect

There are two main scenarios: Microsoft accounts and local accounts. With a Microsoft account, the PIN reset process validates your online identity, so You need an internet connection and access to the verification method (email, SMS, or Authenticator app)With a local account, the system will allow you to regain access by answering the security questions you set when you created the account.

If you use a Microsoft account, you may notice a slight delay: when changing your password from another device, It may take a while to sync on the PC (up to ~1 hour is reported). Meanwhile, on the login screen, connect the equipment to the network from the connection icon in the lower right corner for the system to receive the update.

Also keep in mind that the PIN is unique to the device (Windows Hello). It doesn't transfer from one PC to another, unlike the account password. Don't expect to "see" your old PIN: the normal thing is to create a new one. Although the default PIN is numeric, you can set one with letters and Symbols if that's more convenient for you.

Another important thing: if you have more than one account on your computer, Windows may ask you to indicate which one you want to act on. Choose the correct username before continuing to avoid confusion.And if an option doesn't appear at first, don't worry: below you'll see alternative paths to achieving the same goal.

Reset your PIN from the Windows 11 sign-in screen

This is the fastest method if you can't remember your PIN and have linked your Microsoft account to your computer. Basically, You use "Forgot PIN" to verify your identity and create a new PIN on the spot..

1. On the login screen, below the PIN field, tap “I forgot my PIN”If you don't see it, go to "Sign-in options" and choose "Sign in with password" to continue using another method.
2. Windows will detect the Microsoft account associated with the computer. Type your Microsoft account password (the same one you use for Outlook/Hotmail/OneDrive) and select Sign in.
3. Complete two-step verification if you have it enabled. Choose to receive the code by email or SMS, enter the code and confirm.
4. When the system asks you if you want to reset the PIN, press Continue to follow.
5. Enter the new PIN twice. You can leave it as numbers only or include letters and symbols for added security. Accept and that's it: your PIN is updated on the device.

If "I forgot my PIN" does not appear in your case, try entering your password from "Login Options" and, once inside, Change or reset your PIN from SettingsYou'll see that procedure step by step below.

Reset your password or PIN if you use a local account

With a local account, the system doesn't validate online; it uses local mechanisms such as security questions. This is useful if You have never linked your PC to a Microsoft account or you work on a computer that works offline..

From the Windows login screen, when you enter an incorrect password several times, you will see the option appear "I forgot my password". That's your entry point to regain access if your account is local.

1. On the login screen, switch to the login method. password entry (no PIN) and select the corresponding button to enter it.
2. After several failed attempts, press Accept & AFTER Reset Password when the option appears.
3. Answer the security questions that you set when you created the local account and define a new password. From there, you can log in and set a PIN again if you wish.

If your security questions don't match or you don't remember them, consider linking a Microsoft account once you gain access through another means or create a new user with administrator privileges (in advanced scenarios). For most, the security question flow will be sufficient.

If you forgot your Microsoft account password

The problem may not be the PIN, but rather that you can't remember your Microsoft account password. In that case, there's an official process for resetting it from another device. It is essential to have access to the recovery email or phone number. that you added to your account.

1. Go to the official page of Microsoft password reset from another computer or mobile.
2. Enter your email address, phone number, or Skype name and click Next.
3. Choose how receive verification code: By email or SMS. Enter the last digits or the requested portion of the email and press Get/Send Code.
4. Write the Verification code received and select Next.
5. Create a new password for your Microsoft account and confirm. You'll now be able to sign in again with that password on your PC.

Problems with the code? Microsoft offers a guide Troubleshooting verification codesIf your account appears locked due to suspicious activity, you'll need to complete the unlocking process. And if you have two step verification enabled, remember that some apps or older devices that don't support it may require app passwords (generated from your account for specific cases).

Once you've reset your password, return to your PC and connect to the internet from the bottom right corner of the login screen. It may take a while to sync, so If it doesn't let you in on the first try, wait a bit and try again.Once you're signed in, you can reset your PIN from Settings or use "Forgot PIN" again.

"Forgot PIN" not appearing or won't let you reset it: alternatives

On some devices, the option isn't displayed or gives an error when you confirm it. It's okay: there are alternative ways to get around the block. The key is to be able to validate your identity in some way..

• From "Sign-in options", choose Login with passwordIf that password is for your Microsoft account and you remember it (or just reset it), sign in with it and change the PIN from Settings.
• If you don't remember your Microsoft password, reset the password from another device as explained before and try again after connecting the PC to the network on the start screen.
• With local account, use "I forgot my password" and answer the security questions to create a new access password and then generate a new PIN.

If you still can't get the computer to offer you the necessary options, you can start in Safe Mode through the Windows Recovery Environment (Win). This forces a Boot with minimal services and may allow you to complete validation or change the login method.

1. On the login screen, press and hold the key Shift while clicking Restart.
2. After restarting, choose Troubleshoot → Advanced options → Startup settings → Restart.
3. Select 4 (or F4) for Safe Mode, or 5 (or F5) for Safe Mode with Networking if you need the Internet.

Once inside, try logging in with a password or make the changes in Settings detailed below. Safe Mode often bypasses crashes caused by third-party software or service errors. that interfere with Windows Hello.

You're already signed in: Change or reset your PIN from Settings

If you can log in to your desktop with your password, fingerprint, security key, or another method, it's most convenient to manage your PIN from Settings. This is how you avoid loops on the home screen.

Windows 11

1. Opens Configuration (Win + I) and go to Accounts.
2. Go to Login Options.
3. Under "PIN (Windows Hello)", press I forgot my PIN Or, if you remember it and just want to change it, choose the corresponding option.
4. Confirm that you want to reset, Validate your identity with your Microsoft account password if a new PIN is requested and created.

In Windows 11, you can also check the box to use letters and symbols in your PIN if you want something more complex. Remember that the PIN only protects this team, not your cloud account.

Windows 10

1. Opens Settings → Accounts and go to “Sign-in options.”
2. Under “Windows Hello PIN,” start the identity verification; You will receive a code by email if required.
3. Select "I have a code", enter it and set a new PIN.

Although the appearance of the menus varies between Windows 10 and 11, the background is the same: verify that it's you and register a new PINIf something goes wrong, check the FAQ section below.

Common PIN reset errors and how to fix them

Some users see generic error messages when confirming their PIN change. This is usually due to antivirus software, services pending updates, or a network disconnect. These actions resolve most cases: apply them in order.

Restart your computer regularly

A restart clears stuck processes and completes pending installations. Go to Start → Shutdown → Restart and let the process complete without forcing a shutdown. If there were any updates half-applied, a restart may complete them and unlock Windows Hello.

Install updates from Windows Update

It's key to keep Windows up to date. Go to Settings → Update & security → Windows Update and click "Check for updates." Download and install everything you need. The updates fix bugs that may affect login, in addition to improving security.

Check your antivirus or other newly installed programs

Some antivirus programs block or intercept Windows Hello components. Try temporarily disable or uninstall The suspicious antivirus. If you remove it, also delete registry remnants if the vendor offers an official tool. Active Windows Defender as protection in the meantime to keep the equipment safe.

Restores the system to a previous point

Windows creates restore points Automatically when major updates or programs are installed. If the problem started after a recent change, open Search and type "Recovery" to access System Restore. Choose a point in your system that everything worked fine and apply the restore. Whenever possible, create manual points before major changes.

If after all this you still can't reset the PIN, try booting into Safe Mode as explained and repeat the process, or temporarily changes to password startup until the Windows Hello service responds again.

Good practices to avoid losing your PIN again

The best cure is prevention. Microsoft lets you strengthen access with biometrics through Windows Hello: fingerprint, facial recognition with IR camera or security keyIt's quick and convenient, and reduces the likelihood of forgetting your PIN (though it will still be your backup method).

If your laptop or desktop does not have a fingerprint reader, many models USB They are compatible and affordable. For the face, you need a camera with Infrared sensor (Standard webcams won't work.) Several webcams on the market integrate this technology and work natively with Windows Hello.

In any case, the PIN is still required when biometrics fail (wet finger, poor lighting, changes in appearance, etc.). Avoid removing the PIN completely, because without an authentication method, your device is exposed. Even if you live alone, a loss or theft could leave your data accessible to anyone.

To manage credentials, consider using a password manager (Bitwarden, 1Password, LastPass, etc.). They store your passwords and secure notes encrypted with hints or answers to security questions. Create a recognizable entry, for example "Windows 11 computer PIN," and always activate two-step verification from the manager to protect the vault.

• Synchronize the manager on all your devices to have the data at hand from your mobile if the PC doesn't start.
• Use the safe notes to save reminders of security questions without literally revealing them.
• Update your periodically PIN and password if you suspect that someone may have seen them.

When you can't remember your PIN in Windows 11, the solutions involve validating your identity and generating a new one: from the "Forgot PIN" option on the Start screen, entering your password if necessary, or using security questions for local accounts. If you've forgotten your Microsoft password, resetting it from the official website gives you back control; and if errors arise, Check for updates, antivirus, safe mode, and restore points They're your best allies. With biometrics and a good password manager, you'll minimize the risk of being locked out again.

Related article:

Windows 11 takes a long time to log in: Diagnostics and solutions

Isaac

Passionate writer about the world of bytes and technology in general. I love sharing my knowledge through writing, and that's what I'll do on this blog, show you all the most interesting things about gadgets, software, hardware, tech trends, and more. My goal is to help you navigate the digital world in a simple and entertaining way.