“I Can’t Make Video Calls On Instagram” – 5 Solutions

Last update: 04/10/2024
I can't make video calls on Instagram

“I've been trying to make a video call on Instagram for the last hour and nothing works. It keeps saying “Call Failed”. Why? I can't make video calls on Instagram?” If you are also experiencing the same instagram video chat error than the previous user, then you have come to the right place. In the following post, we will share some simple solutions to fix this issue within minutes. Let's go through it now!

“I can’t make video calls on Instagram”

Si You can't make video calls on Instagram, these possible solutions will help you:

Solution 1: Stay connected with people

To make video calls on Instagram, you have to follow people and people will follow you back. If there are people following you, then the video call option on Instagram will not be available unless you accept a direct message. However, those people who have sent you a direct message from their account can also video chat with you. So, make sure that you are completely connected with the people you want to video chat with.

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Solution 2: Update Instagram to the latest version

Old and outdated versions of an app may have some bugs and issues. Newer versions are often released with some bug fixes. So, check if you have run the latest version of Instagram on your device. According to user feedback, this method works perfectly. Here is how you can update Instagram:

For Android User

If you have a device Android, follow the procedure below to update Instagram:

  • Step 1: go to Google Play Store.
  • Step 2: Press the icon at the top left to open the menu.
  • Step 3: choose My applications and games.
  • Step 4: push the button Update along with Instagram.
  • Step 5: Once the update process is complete, you have the latest version of Instagram on your device.

For iPhone/iPad users

For iPhone/iPad users, this is the procedure:

  • Step 1: go to the app store.
  • Step 2: press the icon Updates In the bottom right.
  • Step 3: find Instagram on the list.
  • Step 4: push the button Update to update it.

I can't make video calls on Instagram

Solution 3: Restart the Instagram app

Updating to the latest version of the app will fix most issues. But if you are running the latest version and Instagram video chat still not showing up, simply close the app and reopen it. The video chat feature should be here now.

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Solution 4: Reinstall the Instagram app

Sometimes, existing data on your Instagram app can cause video chat issues. Deleting the app will remove corrupted data, clear cache, and fix issues causing it to not work. Here's how to uninstall and then reinstall Instagram:

iPhone and iPad

To reinstall the application on iPhone e iPad, follow the procedure below:

  • Step 1: From the home screen, press and hold the Instagram app icon until it flickers.
  • Step 2: pulsa x in the app to remove it.
  • Step 3: go to the App Store and reinstall Instagram.

Android

When working with Android, uninstallation and reinstallation is done as follows:

  • Step 1: go to «Configuration»And press«Applications«.
  • Step 2: choose "Manage applications«.
  • Step 3: click on «Instagram«.
  • Step 4: Press the button «uninstall«.
  • Step 5: go to Google Play Store and reinstall Instagram.

You can't make video calls on Instagram

Maybe you want to read: Instagram Won't Let Me Post: 10 Ways To Fix It

Solution 5: Contact Instagram support

If you have exhausted all of the above solutions and the video chat option is still not working, you can reach out to Instagram Support for help.

How to contact Instagram support

These are the steps to follow to contact support:

  • Step 1: Press the option «Configuration»In the upper right.
  • Step 2: Scroll down and choose “Support«.
  • Step 3: Press the option «Report a problem«.
  • Step 4: choose "Something doesn't work»Or«General comments«.
  • Step 5: report the problem and send it.

another way to do it

You can also contact Instagram as follows:

  • Step 1: go to Instagram.com.
  • Step 2: click on «Privacy and security center«.
  • Step 3: click on the option «Report something«.
  • Step 4: select the type of problem you are experiencing.
  • Step 5: report the problem and send it.

How to use video chat on Instagram

We hope you have solved the video chat problem with the above fixes. And here, we would also like to share the detailed steps to use video chat on Instagram. Let's check it out. Use video chat on Instagram:

  • Step 1: open the Instagram app on your mobile phone.
  • Step 2: Sign in to your account if necessary.
  • Step 3: Press the paper airplane icon in the top right corner.
  • Step 4: Select the people or group you want to video chat with.
  • Step 5: Tap the icon that looks like a miniature TV in the upper right corner.
  • Step 6: You can now start a video chat with up to 6 of your Instagram friends.

Instagram video chat error

How to download Instagram videos for free

Since Instagram does not offer any way to download Instagram videos, many of the Instagram users are looking for methods to accomplish the task. Actually, downloading preferred Instagram videos for offline playback is not that difficult.

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With some professional Instagram video downloaders like WinX Video Downloader, it's a piece of cake. More importantly, this 100% clean tool is totally free and has been recommended by many Instagram fans for downloading videos.

In addition to Instagram, it also supports downloading videos from Facebook, Twitter, Dailymotion and 300 other sites. Now, download this Instagram video downloader firstly, and then you just have a few steps to get any Instagram video you want. Here are the steps to follow:

  • Step 1: run and start the downloader.
  • Step 2: Import the target Instagram video URL into the text field of this program.
  • Step 3: click the button «Analyze» to analyze the Instagram video URL.
  • Step 4: choose an output format you like.
  • Step 5: click the button «Download» to start downloading the Instagram video.

Instagram video chat error

How video calls work on Instagram

Instagram recently launched the video calling feature for its users. The new feature is available on Android devices and iOS, and users can make cross-platform video calls to their friends and family through the new service.

To make a video call On Instagram, you need to go to the screen Direct message », then select the person you want to call and then tap the video camera icon in the top right corner of the screen to start a call.

You can video chat simultaneously with up to four people on Instagram. To add more people to your ongoing conversation, minimize your current chat » open the chat menu direct messages for the second person and tap the video camera icon to add them to your current chat.

Take a look at: Instagram Won't Let You Like. Solution

Final thoughts

That’s it, you will never again say “I can’t make video calls on Instagram.” However, you must keep in mind that in order to make a video call to someone on the Instagram platform, you must be fully connected with that person, i.e., you follow them and they follow you back. You may not be able to make a call on Instagram to someone who doesn’t follow you. If you don’t follow a person but have accepted a direct message from your account, then they can make a video call to you at any time. Also, make sure that you have the settings mentioned below regarding Video Chat on Instagram.

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